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Apprentice - Business Administration - Family Help Teams - Studentjob.co.uk
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Job Description
Job Title: Business Administration Apprentice - Children's Services
Salary: National Minimum Wage for Age Group
Contract Type: Apprenticeship - 21 months
Working Hours: 37 hours per week, Monday to Friday
Training Provider: South Essex College
About The Department
The Family Help Teams are newly set up teams using the Families First model. These teams work with families from early help level through to high end statutory involvement including child protection and Children Looked After.
About The Role
This apprenticeship would suit someone looking for a career in Business Administration and an interest in Social Care. Entry requirements are at least 4 GCSEs with English and Maths being at Grade 4 - 9 (or A*- D) or Functional Skills Level 2 in Maths and English.
The successful applicant would study a Business Administration Apprenticeship at Level 3 provided by South Essex College. You will be provided with a wide variety of work experience opportunities and support to meet the standards for this level.
The Business Administration Apprentice plays a key role within this service by providing essential administrative and organisational support to the team. This helps ensure that processes run smoothly, records are accurate, and professionals have the information they need to deliver effective support. As part of the wider organisation, the role contributes to maintaining high standards of service delivery and supports the overall aim of improving the lives of children and young people in care.
As a Business Administration Apprentice, you will be responsible for:
- Providing day-to-day administrative support to the Family Help Teams for East and West, ensuring tasks are completed accurately and in a timely manner.
- Maintaining and updating electronic records and case management systems, ensuring information is accurate, secure, and compliant with data protection requirements.
- Supporting the organisation of a panel, including sending invitations, preparing agendas, and taking minutes where required.
- Handling incoming and outgoing communications, including emails, telephone enquiries, and post.
- Working collaboratively with colleagues, and partner agencies to ensure effective coordination of services.
- Managing and organising filing systems (both electronic and paper-based) in line with organisational policies.
- Providing general office support, including scanning, photocopying, and data entry.
- Maintaining confidentiality at all times, particularly when handling sensitive information relating to children and families.
- Actively engaging in learning and development opportunities as part of the apprenticeship.
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What We're Looking For
We're looking for someone who:
- Is a motivated and enthusiastic individual with a willingness to learn and develop new skills.
- Has good organisational skills, with the ability to manage tasks and meet deadlines.
- Has attention to detail and a commitment to producing accurate work.
- Has basic IT skills, including confidence using Microsoft Office (Word, Excel, Outlook).
- Has an ability to work both as part of a team and independently when required.
DBS Check: Not Required for this post
Benefits Of Working With Us
In return you will receive regular support and ongoing training opportunities.
Apprenticeship study will be undertaken within normal working hours. Time will be allocated to attend training and complete assignments, workbooks, online training etc. As required by the qualification.
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
- Closing Date (Redeployment Only): 2nd July 2026
- Closing Date (Internal & External): 19th July 2026
- Interview Date: To Be Confirmed
Additional Information
If you have any questions about the role or interview process, please contact:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Jenny Read - Children's Business Operations Coordinator
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
About Us
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff Benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here Employment benefits | Working for the council | Thurrock Council
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website: Thurrock Council
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