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Apprentice Business Administrator
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Job Description
To support and engage with various parts of an organisation and interact with internal and external customers. Add value by improving administrative services, supporting teams, and maintaining efficient operations. A nursing home office environment, dealing with residents’ records, regulatory compliance, and team coordination.
Administrative Support
- Maintain accurate documentation and records.
- Support communication with families, staff, and external professionals.
- Assist the Operations Manager when required.
- Photocopying, scanning, and printing of documents.
Financial Administration
- Prepare invoices for council and families.
- Ensure prompt payment of invoices.
- Managing purchase invoices, ensuring prompt payment in line with payment terms.
- Managing and bookkeeping ensuring accurate records are kept.
- Managing time-sheets, payroll, and issuing payslips, P45s, and P60s.
- Management of residents’ personal allowances.
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Operational Support
- Support procurement processes and maintain stock records e.g. stationery, medical equipment, uniforms, name badges, and food (to be reviewed).
- Assist with staff documentation.
- Assistance with organisation of maintenance, servicing, and repair requests.
Compliance Support
- Ensure staff and residents’ records on CoolCare are up-to-date and accurate.
- Ensure records on Citation are up-to-date and accurate.
- Preparing recruitment files.
- Processing applications.
- Right to work checks.
- DBS checks.
Induction Arrangements
- Employer checks.
- Requesting references.
- Organisation of staff training, maintaining accurate records.
- Checking and updating sponsorship files and liaising with solicitors.
- Maintenance of staff records in CoolCare.
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Health & Safety
Assistance with any issues highlighted by line manager.
Residents
- Arranging hairdressing visits.
- Arranging chiropody.
- Arranging transport.
- Co-ordinating payments for personal services.
- Maintenance of residents’ records in CoolCare.
Communication
- Respond to family queries.
- Update staff on key issues.
- Attend or lead daily briefing.
- Answer telephone calls handling all enquiries.
- Checking and responding to emails.
- Welcoming and assisting visitors.
- Log all communications.
- Meetings.
- Attend weekly huddle with the Operations Manager and Registered Manager.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
After successfully completing the apprenticeship, there may be an opportunity to secure a permanent role.
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