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Apprentice - Business Administrator
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At Mitie, we believe exceptional things happen when places are cared for. As the UK’s No.16 Top Apprenticeship Employer, we’re shaping futures by shaping environments, empowering people, strengthening communities and helping society thrive. Ready to start making places work better every day?
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As part of our team, you'll be based within the Cumbria Consortium, supporting one of the UK's largest and most significant integrated facilities management partnerships. Mitie delivers facilities management services across multiple sites within the Consortium, including Sellafield Ltd, Europe's largest nuclear site, providing services such as engineering, cleaning, security, catering, waste management, grounds maintenance and projects.
Mitie's relationship with Sellafield began in 2003 and has grown into a long-term partnership that now supports locations across Cumbria and Warrington. Around 650 Mitie colleagues currently work across the contract.
Working alongside experienced professionals and key stakeholders, you'll gain valuable hands-on experience in a complex and highly regulated environment where effective administration is essential to keeping operations running smoothly. This is a unique opportunity to develop your business administration skills while supporting a partnership that plays an important role in maintaining the facilities and services that underpin critical national infrastructure.
You'll learn from industry experts, build a broad range of workplace skills, and contribute to a team that delivers exceptional service every day.
As an Apprentice at Mitie, you'll be at the heart of what we do, making a real impact from day one. Here's a glimpse of what your journey could include:
- Learning the essential skills and knowledge to contribute to the efficiency of your team, including managing resources, documentation, and system management
- Building and maintaining strong professional relationships through effective communication with clients, colleagues, and stakeholders
- Working alongside your mentor to gain hands-on experience supporting various administration functions on your site
- Ensuring compliance with Health, Safety, Environmental, and Quality (HSEQ) standards, making safety and sustainability a priority in every task
Where you'll work
Sellafield Seascale CA20 1PG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE SKILLS PARTNERSHIP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data.
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Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports and proposals.
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
As part of your Apprenticeship, you will be enrolled onto a Level 3 Business Admin qualification, which normally runs for 18 months. You will be fully supported by our partnered college to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have - and those you have yet to discover!
Essential qualifications
- GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
About this employer
At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Rock Power Connections are proud to be part of Mitie designing and building electrical infrastructure solutions across the UK, bringing high voltage power to the places it’s needed.
Company benefits
Enjoy wellbeing support, virtual GP access, flexible lifestyle benefits, discounts, share schemes, and recognition rewards. With learning pathways and real career growth, Mitie gives you the tools, choice, and support to thrive every day.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Whether you're stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning, and achieving. With us, you'll gain nationally recognised qualifications, real-world experience, and a competitive salary - all while being part of a company that truly cares about its people and the planet.
Ask a question
The contact for this apprenticeship is:
MITIE GROUP PLC
Tamisha Ancliffe
earlycareersresourcing@mitie.com
The reference code for this apprenticeship is VAC2000043589.
Apply now
Closes in 13 days (Monday 3 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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