Apprentice Business Administrator

Apprentice Business Administrator

Northern Skills are recruiting on behalf of Park Lane Surgery Stillington for a hardworking, team player to join their team as a business administrator apprentice. The successful candidate will be responsible for undertaking a wide range of reception duties and the provision of general support to the whole practice team.

Requirements

• GCSE in Maths and English (grade 4)
• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

Responsibilities

• Maintain and monitor the practice appointment system
• Process telephone calls for appointments, ensuring that patient is correctly triaged and signposted
• Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately
• Send SMS messages to patients as appropriate, via AccuRx
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Code data on the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients' healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Support administrative staff, providing cover during staff absences
• Complete opening and closing procedures in accordance with the duty rota
• To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Deputise and support during periods of absence
• Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
• All staff will be required to partake in, and complete mandatory training as directed
• Assess own learning needs and undertake learning as appropriate
• Undertake mentorship for team members and disseminate learning and information gained to other team members
• Perform other related duties from time to time