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Apprentice Business Administrator
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At Northbrook Care
At Northbrook Care, you'll do more than learn administration - you'll become part of a caring team that makes a real difference every day. As a Business Administration Apprentice, you'll gain hands-on experience supporting a busy care organisation, develop valuable office and customer service skills.
What you'll do at work
Reception Duties:
- Professionally meet and greet clients and visitors
- Manage incoming and outgoing calls, and handle general inquiries
Office Administration:
- Maintain an organised office environment
- Manage mail and deliveries, assist with scheduling, and ensure general supplies are stocked
Data Entry & Support:
- You will receive specific, hands-on training to
Document Management:
- Maintain accurate and confidential client records, both electronic and paper based
Team Support:
- Provide general administrative assistance to the office manager as required
Where you'll work
63 Northbrook Road
Ilford
IG1 3BP
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CROWN VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
All training will be provided at work, no college ever required, remote learning via Microsoft Teams with Tutor sessions, Northbrook Care are based in 330 Ilford Lane, Ilford, Essex, IG1 3BP.
More training information
Training provider - Crown Vocational training (Remote learning/Tutor sessions).
Desirable qualifications
GCSE in:
- English (grade c or above)
- Maths (grade c or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Initiative
Other requirements
DBS will be required.
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Northbrook care was Established in 2005, Northbrook Homes aims to provides individualised support in a nurturing environment, where people’s rights, independence and choices are actively promoted
Specialists in Learning Disabilities and Mental Health, we welcome people of all ability levels – from those that enjoy their independence to those needing all-around support
Our range of care is bespoke to each individual’s needs, so all of our residents are encouraged to lead an enriched life, supported by our engaging social programme designed around our residents choices and preferences.
We pride ourselves on providing a welcoming, safe and engaging environment that our residents can call home. All of our residents are provided with their own individual bedrooms, which they are free to decorate and furnish as they wish. With 24 hr support, 7 days a week, our friendly, well-trained team, are always on hand to provide the highest levels of care in a homely, comfortable and safe environment that all of our residents are happy to call home.
https://northbrookhomesltd.com/contact-us (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the Business Administration Apprenticeship can open the door to a variety of career opportunities within Northbrook Care. Subject to performance and business needs, apprentices may progress into a permanent Business Administrator or Office Administrator role, with opportunities to develop into positions such as Senior Administrator, Care Coordinator, Compliance Administrator, HR Administrator, Finance Administrator, or Team Leader. Northbrook Care is committed to supporting the ongoing development of its employees, with access to further training and career progression within the organisation.
The contact for this apprenticeship is:
CROWN VOCATIONAL TRAINING LIMITED
Adam Linden
alinden@crownvt.co.uk
07538655968
The reference code for this apprenticeship is VAC2000044147.
Closes in 25 days (Monday 17 August 2026 at 11:59pm)
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