The Business Administration Apprenticeship

The Business Administration Apprenticeship offers hands-on experience in a professional workplace while gaining valuable qualifications and practical skills. Apprentices develop confidence in communication, teamwork, and problem-solving. It is an excellent opportunity to earn while learning, build a strong career.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Processing supplier invoices accurately onto the accounts system.
• Matching invoices to purchase orders, delivery notes, or other supporting documents
• Checking invoice details including supplier invoice number, VAT, amounts, dates, and payment terms
• Raising queries with suppliers or internal departments where invoice information is missing or incorrect
• Filing and maintaining purchase ledger records, both electronically and physically where required
• Assisting with supplier statement reconciliations
• Supporting the preparation of supplier payment runs
• Helping to ensure invoices are authorised in line with company procedures

Administration and Record Keeping

• Maintaining accurate and up-to-date finance records
• Answering supplier queries by email or telephone in a professional manner
• Scanning, uploading, and saving documents correctly
• Supporting the wider accounts team with general administration tasks
• Helping with data entry and checking information for accuracy
• Maintaining confidentiality of company and financial information

Where you'll work

NEW YORK WAY
SHIREMOOR
NEWCASTLE UPON TYNE
NE27 0QE

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DIAMOND PEOPLE (NE) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.