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Apprentice Business Support Officer
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About the Role
A fabulous opportunity to join the Family Connect team which is the single point of access to Children's Services, receiving safeguarding concerns, support requests, and referrals relating to children, young people, and families. To develop professional skills, and gain insight into how Children's Services operates.
Wage
£20,947.09 a year
Pay will increase in line with NMW rates based on age.
Training
Training course: Business administrator (level 3)
Training provider: HEART OF ENGLAND TRAINING LIMITED
Training schedule: This apprenticeship will provide you with the Level 3 Business Administrator Apprenticeship. Training will be delivered by Heart of England Training. More information about this apprenticeship can be found here: https://hoet.co.uk/apprenticeships-business-administration/
More training information: You will compile evidence demonstrating occupational skills, knowledge, and behaviours. We will support you with one-to-one workplace visits, virtual learning modules (VLE) and remote sessions.
Hours
Monday to Friday, generally 9.00am - 5.00pm, but in line with our flexible working policy.
37 hours a week
Start date and Duration
Start date: Monday 31 August 2026
Duration: 1 year 6 months
Positions available
1
What you'll do at work
As an Apprentice Business Support Officer, you will play a vital role in supporting the Family Connect team by processing referrals, recording information accurately, and ensuring sensitive safeguarding information is handled efficiently and confidentially.
Key responsibilities include:
- Process safeguarding referrals from partner agencies, including Police, Health Services, Education, Early Help providers, and other statutory and voluntary organisations.
- Record referrals and safeguarding information accurately on the appropriate case management systems.
- Ensure information is processed promptly and allocated in accordance with service procedures and statutory timescales.
- Maintain accurate electronic records and update databases in line with service requirements.
- Other ad hoc duties such as processing and sending letters and maintaining shared inboxes.
- Record information accurately, ensuring appropriate action is taken in line with safeguarding procedures.
- Prepare, distribute, and maintain records, reports, correspondence, and documentation.
- Support the organisation and administration of meetings where required.
- Handle highly sensitive, confidential, and often distressing information relating to children, families, abuse, neglect, domestic abuse, exploitation, and other safeguarding concerns.
Where you'll work
Warwickshire Justice Centre Newbold Terrace Leamington Spa CV32 4EL
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What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
This position is available at either Kings House in Bedworth or Heathcote House in Warwick, however occasional travel between the two sites may be necessary.
About this employer
Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 380 apprentices, most of whom have been retained in further roles at the Council.
https://www.warwickshire.gov.uk/
Company benefits
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays. Access to Vivup benefits and discounts platform.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This is a fixed-term for 18-months; however, this can lead to permanent position depending on course completion and performance.
Ask a question
The contact for this apprenticeship is:
Warwickshire County Council Helena Mullarkey helenamullarkey@warwickshire.gov.uk
The reference code for this apprenticeship is VAC2000044615.
Apply now
Closes in 13 days (Thursday 6 August 2026)
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