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Level 4 Sales Executive Apprentice
Swarm Recruitment is working with Voltix Services to recruit a Level 4 Sales Executive Apprentice. This is a great opportunity for someone looking to kickstart their career in sales or business within a thriving growing company.
About the Role
This apprenticeship is a fantastic opportunity to start your career in sales or business with a leading facilities maintenance provider. You'll gain professional knowledge and skills through specialist training while working part-time.
Responsibilities
Account Management
- Coordinate Quarterly Service Review (QSR) meetings with existing customers.
- Maintain regular communication with customers to ensure high levels of satisfaction.
- Support contract renewals and customer retention activities.
- Gather customer feedback and testimonials.
- Identify opportunities for additional services and pass leads to the Business Development team.
- Build strong, long-term customer relationships.
Contract Mobilisation
- Coordinate the mobilisation of new maintenance contracts.
- Act as the link between the Sales and Operations teams to ensure a seamless customer handover.
- Ensure all contract documentation and customer information is complete and accurate.
- Track mobilisation progress and resolve issues where required.
- Deliver a smooth onboarding experience for every new customer.
Commercial & Pricing Support
- Support the Business Development team with pricing planned maintenance contracts.
- Prepare renewal quotations for existing customers.
- Assist with project and quoted works pricing.
- Produce professional quotations and supporting documentation.
- Support tender submissions and commercial proposals.
CRM & Commercial Administration
- Maintain accurate customer records within Salesforce.
- Create and manage customer sites and asset information.
- Produce reports and dashboards to support the commercial team.
- Manage commercial documentation.
- Support pipeline management and sales administration.
General Support
- Handle inbound customer enquiries.
- Coordinate customer meetings.
- Support marketing initiatives where required.
- Assist with commercial improvement projects.
- Provide general administrative support to the Commercial team.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SWARM TRAINING C.I.C.
Training course
Sales executive (level 4)
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Course contents
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Course Contents
- Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
- Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
- Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
- Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
- Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
- Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
- Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
- Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
- Collaboration and teamwork: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
- Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
- Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
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Training will be with Swarm Training, a national apprenticeship provider in the UK. The successful candidate will work towards a Level 4 Sales Executive apprenticeship which takes 15-18 months to complete. The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor (on video - some face to face may be possible), with tasks assigned to be completed during those hours.
At present Swarm expects the role to be closed and hired as soon as the right candidate is found rather than set dates stated. We have to input dates on this site.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Voltix Services
Voltix Services is a leading facilities maintenance provider, delivering planned preventative maintenance, reactive maintenance, statutory compliance and specialist engineering services across London and the Southeast.
https://voltixservices.co.uk/ (opens in new tab)
Benefits
- A commission or bonus structure is possible in the future
- 23 days annual leave, plus Bank Holidays
- Benenden Private Healthcare
- Career progression
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The company is passionate about developing people. The successful candidate will receive structured training and exposure across every area of the commercial function, providing a clear pathway into future roles such as:
- Commercial Account Manager
- Customer Success Manager
- Business Development Manager
- Commercial Manager
You'll work alongside experienced professionals across Sales, Operations, Finance and Engineering, gaining valuable knowledge of the Facilities Management industry.
Contact Information
The contact for this apprenticeship is:
SWARM TRAINING C.I.C.
The reference code for this apprenticeship is VAC2000042468.
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