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Apprentice Customer Service
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About the Role
This is an exciting opportunity for an ambitious, bright, hardworking individual to join our office team, to provide high-quality service and support to our customers, including Customer Care and Telesales duties whilst working towards an Advanced Level 3 Customer Specialist qualification.
Duties
The duties of the role are: The role, after training, will include administration, customer care and telesales duties, including some of the following areas:
- Active telephone calling to customers, customer engagement and customer care
- General administrative duties
- Filing, photocopying and distribution of documents
- Using Microsoft Packages
- Inputting data
- Deal courteously with visitors
- Dealing with stationery/stock levels
- Assisting all members of the team as required
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.
Apprenticeship Details
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Level 3 Customer Service Specialist apprenticeship standard, which includes:
- Level 2 Functional Skills in maths and English (if required)
- Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
- End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.
Essential Qualifications
- GCSE in:
- English (grade 4)
- IT (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Knowledge of Microsoft Package
- Flexible
- Good attendance record
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Other Requirements
- Check bus routes for travel on a daily basis
- This is 100% office based
About Us
We begin by taking time to understand your business and objectives, then adapt our services to match. This allows us to develop strong, long-term relationships with our customers that ensure the right services are in place, at the right time. Every time. Add to this a friendly, experienced team, a willingness to overcome any challenge, and continuous investment in training and technology, and it’s easy to see why businesses already trust their facility services to us. https://www.corefacility.co.uk (opens in new tab)
Benefits
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. Potential for full time employment on successful completion of the apprenticeship. Transferable skills that are invaluable in the wider world of work.
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