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Apprentice Customer Service Administrator
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The Apprentice Customer Service Administrator
The Apprentice Customer Service Administrator will provide administrative and customer service support across the organisation, helping to deliver high-quality services to learners, employers and stakeholders.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Learner Recruitment & Employer Support
- Prepare and send application emails to prospective learners using approved templates
- Arrange learner interviews with employers, including preparing interview schedules and forwarding learner CVs
- Send welcome emails following learner enrolment
- Send managers' guidance booklets to employers
- Send initial review emails to learners and managers
- Produce and distribute weekly or fortnightly apprenticeship vacancy lists to applicants
Enrolment & Learner Administration
- Prepare enrolment documentation including Training Plans and Apprenticeship Agreements
- Download completed electronic documents and save them within learner files
- Create learner portfolios, upload signed enrolment documentation and Update learner target tracking spreadsheets
- Update induction certificates with learner details
- Add learners to training registers and calendars
- Update the training calendar with new sessions from timetables and schemes of work
- Send weekly training schedules to learners
Marketing & Business Development
- Prepare and distribute annual school information packs to careers advisers
- Produce learner and employer case studies for use in marketing materials
- Support employer engagement and promotional activities
- Assist with maintaining accurate organisational records and databases
Quality & Customer Service
- Archive learner portfolios and personal files following programme completion
- Issue learner satisfaction surveys and process responses
- Send learner feedback surveys following weekly training sessions
- Process e-learning completion certificates
- Produce and issue in-house certificates
- Email electronic certificates to learners promptly
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Business Administration
- Carry out Display Screen Equipment (DSE) checks
- Complete routine vehicle checks administration
- Support six-monthly organisational database reviews and archive dormant company records
- Maintain accurate electronic filing systems and learner records
- Ensure all documentation is completed accurately and in accordance with organisational procedures
Customer Service Responsibilities
- Provide a professional and welcoming service to learners, employers, visitors and colleagues
- Respond to telephone and email enquiries promptly and professionally
- Maintain confidentiality and comply with GDPR requirements
- Resolve routine customer enquiries or refer them to the appropriate member of staff
- Promote a positive image of the organisation at all times
Where you'll work
TRENT VALLEY BUSINESS CENTRE
28 HIGH STREET
LONG EATON
NOTTINGHAM
NG10 1LL
Apprenticeships
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MILLBROOK MANAGEMENT SERVICES LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
About this employer
Prostart was established in July 1999 as a trading arm of Millbrook Management Services Limited. Prostart is committed to developing people and believe training should be designed to suit the individual. This involves providing interactive programmes combining theory and practical work designed to support personal training needs.
https://prostartuk.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
If the Apprenticeship is successful, to progress and develop within the company
Ask a question
The contact for this apprenticeship is:
MILLBROOK MANAGEMENT SERVICES LIMITED
Recruitment
recruitment@prostartuk.co.uk
01159468182
The reference code for this apprenticeship is VAC2000040763.
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