RH GROUP LIMITED(THE)
Apprentice Customer Service Advisor
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As an Apprentice Customer Service Representative
As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and vehicle needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish.
Working with Our Teams
Working closely with our service teams, you’ll learn how to provide expert advice, support the workshop and parts teams, and deliver tailored customer service that meets the needs of our clients across a wide range of industries.
Benefits
- Earn while you learn: No student debts for you! At the end of your apprenticeship, you’ll be on a fantastic wage and ready to progress in the business.
- 25 Days Holiday + Bank Holidays: We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
- Death in Service Policy: Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
- Enhanced Maternity Pay: Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
- Enhanced Paternity Pay: Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
- Holiday Sell Back: Not going to use all your time off? We offer a holiday sell-back scheme so if you don’t use it, you won’t lose out on the pay.
- Career Progression: We’re here to help you achieve your career goals with industry-leading training and support.
- Expert mentorship: Work alongside experienced technicians to gain invaluable skills.
- Formal qualifications: Achieve industry-recognised certifications through structured training programs.
- Boost Your Health: Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
- Extra Benefits: Enjoy designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
- Job Security: Be part of any industry that keeps the UK moving.
- AND MORE!
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Training and Development
- The full customer journey and how to manage customer expectations effectively
- Professional communication skills, both verbal and written
- Techniques for resolving complaints and handling escalated queries
- How to use industry IT systems and digital tools
- The impact of customer service on business performance
- Commercial awareness and how to make cost-conscious decisions
- Regulatory knowledge and industry best practices
Responsibilities
- Serve as the first point of contact for customer service enquiries
- Communicate effectively with internal departments and customers to resolve queries
- Maintain up-to-date product and technical knowledge
- Support continuous improvement in the customer experience
- Provide timely and accurate quotations and process orders
- Work collaboratively with colleagues to meet service standards and customer expectations
Qualifications and Skills
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- A strong interest in customer service and the automotive industry
- Friendly, approachable, and professional communication style
- Willingness to learn and take ownership of personal development
- Good organisational and problem-solving skills
- Ability to work well in a team and on your own initiative
- GCSEs (or equivalent) in English and Maths – or a willingness to achieve Level 2 prior to End Point Assessment
- Some prior customer service or mechanical knowledge (desirable but not essential)
About Us
RHCV is looking for individuals with strong interpersonal skills, a positive attitude, and a passion for customer service. No formal qualifications are required, but candidates must be willing to work towards achieving Level 2 English and Maths before the end of the apprenticeship.
Opportunities
- A nationally recognised Level 3 Customer Service Specialist Apprenticeship
- Practical experience working within a commercial vehicle business
- Eligibility to join the Institute of Customer Service at Professional level
- Opportunities for career progression into service or parts advisor roles and beyond
With over 40 years of experience in the commercial vehicle market, we are the trusted dealer for all things trucks and vans. As an official Renault Trucks and Isuzu Trucks dealer, we operate from six sites across the East Midlands, providing unmatched service and support to our customers.
Our team is large, lively and passionate about what we do – and you could be the next proud professional to join our team. Based at our [location] site, you’ll join a skilled workshop team that’s the beating heart of our business, driving success every day.
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