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Apprentice Customer Service Advisor / Call Handler
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Agilico are looking for an aspiring Apprentice Customer Service Advisor / Call Handler to join a growing team!
Wage
£20,000 a year
Training course
Customer service practitioner (level 2)
Hours
37.5 hours per week Monday to Friday. Shifts TBC.
Start date
Sunday 23 August 2026
Duration
1 year
Positions available
1
What you'll do at work
- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required
Where you'll work
Cando House
Bournemouth Road, Chandler's Ford
Eastleigh
SO53 3QB
Training provider
APPRENTICE TEAM LTD
Training course
Customer service practitioner (level 2)
What you'll learn
- Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
- Full day-to-day training will be provided by the employer.
- This apprenticeship qualification is called Level 2 Customer Service Practitioner
- The learning will be delivered by dedicated, industry-specialist tutors via remote or face-to-face sessions
- These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer
Essential qualifications
- GCSE in:
- English (grade A* - C / 9 - 4)
- Maths (grade A* - C / 9 - 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Agilico supports more than 10,000 customers who are committed to building organisations that are fully equipped to succeed in the face of rapid and continuous change.
The organisation's aim is to help businesses maximise operational efficiency and make work easier for their people through the use of innovative workplace technology.
https://www.agilico.co.uk/
After this apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
- Potential progression within the business and onto further apprenticeship qualifications.
Ask a question
The contact for this apprenticeship is:
APPRENTICE TEAM LTD
Apprentice Team Ltd
recruitment@apprenticeteam.org
01246278931
The reference code for this apprenticeship is VAC2000044081.
Apply now
Closes in 30 days (Saturday 22 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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