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Howarth Timber & Building Supplies Recruiting for an Apprentice Customer Service Assistant
The successful candidate will complete a Level 2 Customer Service Practitioner Apprenticeship over the duration of 16 months.
Wage
£19,448 a year
Minimum Wage Rates
Training Course
Customer service practitioner (level 2)
Hours
- Working 5 days out of 6
- Earliest start: 8am
- Latest finish: 9pm
- Saturdays: 8am - 12pm
- 30-minutes break (unpaid)
- 44 hours a week
Start Date
Tuesday 22 September 2026
Duration
1 year 4 months
Positions Available
1
What You'll Do at Work
- Work on our plumbing & heating counter
- Serving customers
- Ordering stock
- Replenishing stock racking
- Performing stock counts
- Any other duties deemed as reasonable within the scope of the job role
Where You'll Work
Milnrow Road
Rochdale
OL16 2AA
Training Provider
NORTH LANCS. TRAINING GROUP C.I.C.
Training Course
Customer service practitioner (level 2)
Understanding Apprenticeship Levels
Understanding apprenticeship levels
What You'll Learn
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
- Functional skills
- Work based learning
- Customer Service Practitioner Apprenticeship Level 2
Requirements
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Number skills
- Team working
- Good work ethic
- Punctual (Lives Locally)
- Ambitious for Progression
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Other Requirements
- Successful candidate must be 18+ due to working 44 hours per week.
About This Employer
Howarth Timber & Building Supplies, are your trusted, family-run one-stop shop for quality timber and building materials. They proudly support both trade professionals and retail customers with an extensive range of products, expert advice, and reliable services designed to help every project run smoothly. With a strong commitment to sustainability, competitive trade pricing, and a nationwide branch network (many with dedicated showrooms), Howarth makes it easy to find everything you need all in one place, with the service and support customers can depend on.
After This Apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
- Progression onto full-time employment.
Ask a Question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP C.I.C.
Recruitment
recruitment@nltg.co.uk
01254395355
The reference code for this apprenticeship is VAC2000037224.
Apply Now
Closes on Tuesday 15 September 2026
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