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Apprentice Customer Service & Office Administrator
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Apprentice Customer Service & Office Administrator
Launch your career in customer service and administration with J Fletcher Engineering through our Apprentice Customer Service & Office Administrator role. Gain hands-on experience in a fast-paced team while working towards a qualification with Salford College.
Requirements
- GCSE in: English and Maths (grade 4 (C) or above / grade 4-9)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Responsibilities
- Support the Technical Services team with a wide range of office duties, including:
- Acting as the first point of contact for customers and mobile engineers via telephone and email
- Delivering excellent customer service in a busy and reactive service environment
- Logging reactive service calls and allocating jobs accurately
- Keeping customers updated on the progress of their service requests
- Raising small quotations and purchase orders
- Checking engineers' day worksheets and timesheets when required
- Supporting the Technical Services team with a range of administrative tasks
- General office administration and maintaining accurate records
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Benefits
- Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- You will gain your level 3 Customer services specialist Apprenticeship
- This will be assessor led and will be done in-house
- 23 days annual leave plus bank holidays
- Holiday entitlement increases with length of service
- Your earnings can increase over time with an apprenticeship.
- Once you have gained your level 3 qualification, there will be discussions about your progression
Application Process
- Apprenticeship details:
- Course: Customer service specialist (level 3)
- College: SALFORD CITY COLLEGE
- Course contents include modules on business-focused service delivery, providing a positive customer experience, working with customers/customer insights, customer service performance, and service improvement.
- Reference code for this apprenticeship is VAC2000040178.
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About J Fletcher Engineering
Our multi-disciplined team culture is to work with clients to meet project objectives by providing cost effective solutions within the shortest time scales. The close relationship of our operating divisions lends itself to timely conclusions with a single source of responsibility for a wide variety of services. Our design, manufacture and installation capability means that we can exercise greater quality control from design to offsite prefabrication which in turn leads to shorter on-site times and more competitive products. The sustained growth of the business over the last 5 years is a direct result of continued support from satisfied clients and consultants.
Contact
- SALFORD CITY COLLEGE
- Chanel Murphy
- chanel.murphy@salfordcc.ac.uk
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