Apprentice Customer Service Specialist

You'll provide administrative, financial & secretarial support to the County Lead Volunteer, County Chair & County team. You'll be a team player. You'll need to be flexible & adaptable, prepare for meetings, take notes, process invoices, book external venues, use our systems, & liaise with our staff, etc.

Your duties will include:

• Assist the County Lead Volunteer and County Chair with administrative support to ensure that key stakeholders receive a high-quality service.
• Provide a central point of contact, service and information for all members of scouting, members of the public, local authorities, funders and other external agencies. This will include liaising with Scout Headquarters at Gilwell Park.
• Review the email inboxes, handling and responding to the varied queries and requests that come in, in a timely manner.
• Use Microsoft Office applications to prepare, write and send correspondence.
• Use Xero finance applications to undertake bookkeeping transactions and produce financial reporting.
• Maintain online systems to ensure that there is good governance of records for the county office.
• Note-taking at Trustee Board meetings and District Lead Volunteer meetings as required.
• Any other duties as requested by the County Lead Volunteer or County Chair.