STONEBRIDGE
Apprentice - Customer Services
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Apprentice - Customer Services
Start your career in housebuilding with Stonebridge Homes
About the Role
We're looking for a motivated and enthusiastic Customer Care Apprentice to join our Customer Care team on a fixed-term contract for the duration of the apprenticeship.
This is a fantastic opportunity to:
- Gain valuable business experience while working towards a recognised qualification
- Learn from experienced professionals in a fast-paced and rewarding environment
Stonebridge Homes is a Leeds-based housebuilder, operating across Yorkshire, the North-East, and Lincolnshire. We are known for delivering high-quality, high-specification homes in sought-after locations. We are passionate about developing future talent, and this apprenticeship will offer you:
- Practical experience
- Industry knowledge
- A pathway to a long-term career in housebuilding
As a Customer Care Apprentice, you will play a critical role in supporting our customer journey, ensuring homeowners receive the best possible service from the moment they move into their new home.
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Responsibilities
As part of the Customer Care team, you will:
- Support customers throughout their homeowner journey
- Assist in sending welcome communications and ensure customers have access to:
- Our customer portal
- Reporting systems
- Help manage customer requests and progress routine customer care tasks
- Communicate site-wide updates to customers
- Provide individual updates to customers when required
- Support the scheduling and coordination of maintenance appointments
- Send customer information, guidance, and support material to enhance the customer experience
- Work closely with our sales and customer experience teams to:
- Keep information in the customer portal up to date
- Undertake initial fact-finding when customers raise complaints, supporting the customer care coordinator in addressing issues
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Requirements
We are looking for an individual who is:
- Enthusiastic and eager to learn
- Passionate about delivering great customer service
- Motivated and keen to develop
- Confident when communicating with people
- Possessing strong written and verbal skills
- Friendly and approachable
- A self-starter, willing to help
- Willing to work in a busy environment
- A team player
Benefits
We offer the opportunity to work in a growing business built on values, within a fast-paced environment. Our benefits include:
- An apprenticeship salary of £14,560
- A fully-funded apprenticeship qualification
- Enhanced holiday entitlement
- Private Healthcare
- Supported hybrid working
- Mentorship from experienced professionals
Job Type: Full-time
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