Dental Receptionist Apprenticeship

We are looking for a motivated, organised and professional Dental Receptionist to become part of our welcoming team at NHS Dentist, a long-established practice serving the Fulham and Earl's Court communities for over 27 years.

As the first point of contact for our patients, you will play a vital role in creating a positive and welcoming experience from the moment they arrive or contact the practice.

Working within our busy reception team, you will be responsible for ensuring the smooth day-to-day running of the front desk while always delivering outstanding customer service.

At work you will be:

• Welcoming patients in a friendly, professional and caring manner.
• Managing appointments and clinician diaries using EXACT dental software.
• Answering telephone calls, emails and patient enquiries efficiently and professionally.
• Booking, amending and confirming appointments.
• Processing patient payments and handling billing queries accurately.
• Managing referrals and correspondence.
• Liaising with dentists, nurses, hygienists and treatment coordinators to ensure the smooth running of the practice.
• Resolving patient queries and concerns with empathy and professionalism.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course contents:

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.