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Apprentice Dental Receptionist
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Do you want to work in healthcare and make a difference? Train as an Apprentice Dental Receptionist and begin your pathway to a professional dental career while supporting patients at the heart of the practice.
Wage: £16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 9.15am - 5.45pm. 40 hours a week
Start date: Monday 24 August 2026
Duration: 1 year
Positions available: 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is your opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist specific training. You’ll develop the skills needed to provide excellent patient service and support the smooth running of a busy dental practice.
Key duties may include:
- Greeting patients and welcoming them into the practice
- Managing appointment bookings and diary systems
- Handling patient enquiries both in person and over the phone
- Processing payments and maintaining accurate patient records
- Supporting the dental team with administrative tasks
- Ensuring a positive patient experience from arrival to departure
- Maintaining confidentiality and professionalism at all times
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Where you'll work
8 Asfordby Road
LE13 0HR
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEMP DENT DENTAL AGENCY LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Provided by Tempdent:
- Level 2 Customer Service Practitioner Apprenticeship
- Dental Receptionist specific training
- Functional Skills (if applicable)
- Flexible online delivery model
- Induction and regular progress support
Desirable qualifications
GCSE in:
- Maths (grade 4)
- English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative Skills
- Attention to Detail
- Customer Care Skills
- Initiative
- IT Skills
- Non judgemental
- Organisational Skills
- Problem Solving Skills
- Teamworking
- Communication Skills
- Professionalism
- Telephone Skills
- Time Management
This welcoming dental practice supports apprentices with ongoing training and opportunities for professional development within dental administration and practice management.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possibility of a full time role after the completion of the Apprenticeship and progression within the practice.
The contact for this apprenticeship is:
TEMP DENT DENTAL AGENCY LIMITED
Daniel Swann
apprenticeshiprecruitment@tempdent.co.uk
02083716700
The reference code for this apprenticeship is VAC2000042461.
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