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Apprentice Digital Support Technician
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About the Role
This exciting role combines internal IT support with customer-facing technical support for cutting-edge pharmacy automation and dispensing robots. You'll help install, configure, troubleshoot, and maintain advanced hardware and software, providing support both remotely and on-site.
What you'll do at work
- Technical support and troubleshooting
- Provide in-person, telephone, and email support for hardware, software, and network connectivity issues.
- Assist customers with setup, configuration, and troubleshooting for both software and hardware installations.
- Diagnose, test, and repair mechanical and electrical issues as needed.
- Facilitate software deployment, updates, and customer training.
- Attend trade shows and industry events to network and promote Avonnex’s offerings.
Where you'll work
Suite 5
Harborough Go Centre
LE16 9HW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ALTHAUS DIGITAL LIMITED
Training course
IT solutions technician (level 3)
What you'll learn
- Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
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Training schedule
An apprenticeship consists of a full-time role whilst being enrolled onto a course. The course is delivered in weekly online sessions via Zoom. Your week will be an 80/20 split, with 80% on-the-job, and 20% studying/online sessions.
Essential qualifications
- GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Patience
About this employer
A UK-based company comprised of a team of experienced professionals, each hailing from diverse backgrounds such as Pharmacy, Automation, Technology, and Commerce. Our shared passion is the belief in the transformative power of technology to revolutionise the way we bring efficiencies to operations of manual tasks.
Company benefits
- 28 days annual leave
- A friendly working environment.
- Opportunities to travel to Italy and France for product training
- Career development opportunities
- Free on-site parking
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
There is a full-time role available at the end of the apprenticeship for the right candidate, and an opportunity to progress onto a Level 4 programme if agreed as part of the individual’s continued personal development plan.
Contact Information
The contact for this apprenticeship is: ALTHAUS DIGITAL LIMITED
The reference code for this apprenticeship is VAC2000043352. Closes on Friday 28 August 2026
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