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Apprentice Engineering Service Technician
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Job Description
Role Overview
To provide service support to our Service Agents, Distribution, end users, and internal departments, especially Customer Services and Sales force. This support will involve telephone help, repair of machines, preparation of reports, and warranty processing.
Duties
- Provide telephone help for Technical/Product and Application Usage to internal staff, Sales force, and all external sources
- Repair of all tools, electric cordless, and petrol in a timely and accurate manner
- Ability to diagnose tool problems with minimal assistance
- Ability to repair to company KPI targets
- Be able to provide written Technical Reports as and when required
- Knowledge of Makita’s warranty policy and tool safety procedures
- Advise customers of repair, quote, and maintain contact with customer to prevent backlogs and maintain good customer care
- Trained in all aspects of Test Equipment
- To assist in performing other assignments as required by the nature of the job and by Management
- To be available to work a reasonable amount of overtime as required by the nature of business if reasonable notice is given
- Adhere to Health and Safety rules and responsibilities document
- Be aware and observe all safety precautions and fire procedures
- Maintain work area in a clean, safe, and orderly condition
Work Location
Unit 5, Vector Park, Forest Road
Feltham
TW13 7EJ
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)
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Training course
Engineering and manufacturing support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
Course contents
- Follow health and safety regulations, standards, and guidance
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance
- Comply with engineering standards and regulations
- Analyse engineering and manufacturing data and information to support technical outputs
- Apply scientific, technical, or engineering principles
- Apply problem-solving techniques to solutions for identified technical problems
- Organise, plan, and prioritise workflow and scheduling of work with stakeholders
- Identify, organise, and use resources to complete tasks, considering cost, quality, safety, security, and environmental impact
- Produce job-specific technical outputs
- Provide support and guidance for handover of work to stakeholders
- Record information - paper-based or electronic
- Follow standard operating procedures
- Follow manufacturer's instructions
- Apply quality assurance and control principles and practices
- Apply continuous improvement techniques
- Apply team working principles
- Communicate in writing with others
- Communicate with others verbally
- Use information and digital technology
- Comply with GDPR and cyber security regulations and policies
- Carry out and record learning and development activities
- Apply equity, diversity, and inclusion procedures
Training schedule
Apprentices will be required to attend college at least x1 day per week at Uxbridge Campus completing necessary mandatory training and units associated with the apprenticeship.
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The apprentice will be required to complete:
- Work towards gaining a full qualification
- Employment Rights and Responsibilities
- Skills, Knowledge, and Behaviours
- Standard and End Point Assessment
- Functional Skills in English, Maths, and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Essential Qualifications
- GCSE in:
- Maths and English (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Makita UK Ltd
Since 1972, Makita UK Ltd has been dedicated to delivering innovative, high-quality power tools and solutions for the highest demands in construction, industry, horticulture, and many other areas, and to empower professionals and enthusiasts alike to achieve their goals.
Career Progression
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible full-time permanent role at the end of the apprenticeship programme.
Contact Information
The contact for this apprenticeship is:
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)
Alice Armson
alice.armson@hruc.ac.uk
01895 853333
The reference code for this apprenticeship is VAC2000041902.
Closes in 21 days (Monday 3 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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