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Apprentice Food and Beverage Team Member
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Job Description: Hospitality Apprenticeship at Vino & Vibes
If you have a passion for hospitality & exceptional customer service, we want to hear from you! You’ll work closely with the team & Assistant Manager to ensure Vino & Vibes operates smoothly & efficiently.
This is an ideal apprenticeship for someone with a strong work ethic who wants a career in hospitality!
What You'll Do at Work
- Welcome & serve customers with a confident, friendly & professional attitude.
- Prepare & serve drinks, food, and speciality coffees to a high standard.
- Maintain excellent product knowledge, including wines, cheeses & other menu items.
- Ensure tables, bar, and all customer areas are clean, tidy, and inviting.
- Process customer orders and payments concisely and accurately.
- Assist with opening & closing procedures.
- Help receive, rotate & replenish stock.
- Follow food hygiene, health & safety & licensing procedures.
- Support the delivery of events, live music nights, quizzes & private bookings.
- Work as part of a team to deliver efficient service during busy periods.
- Maintain the high standards & welcoming atmosphere Vino & Vibes is known for.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
What You'll Learn
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Essential Qualifications
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- GCSE in:
- English (grade Grade 2/D or above)
- Maths (grade Grade 2/D or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Ideal Candidate
- A positive, friendly and approachable personality.
- A passion for delivering excellent customer service.
- Hard-working with a strong work ethic.
- Excellent communication skills.
- Bubbly, polite & personable, as you'll be meeting and greeting customers daily.
- Flexible to work evenings, weekends & key seasonal periods.
- An eye for detail & pride in maintaining high standards.
- Experience of preparing hot & cold food (desirable).
- Previous hospitality or customer service experience (desirable).
- Food safety & first aid qualifications (desirable).
At Vino & Vibes we’re more than just a wine bar & cheese bistro. We’re a welcoming space where great wine, quality cheeseboards, speciality coffee, and genuine hospitality come together. Our mission is to create an experience that keep guests coming back, whether they are joining us for a relaxed coffee, cheeseboard & wine, or one of our many events.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunities for training and development.
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