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Apprentice Hire & Sales Coordinator
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As an Apprentice Hire & Sales Co-ordinator (HSC), you will be enrolled in a blended learning programme, where you will gain a Level 3 Customer Service Specialist qualification through a combination of on-the-job experience and online training delivered by a leading training provider.
Requirements
- GCSE in: X 4 (grade C/D)
- A keen interest in customer service and sales
- High level of attention to detail and accuracy
- Good communication and IT skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
Responsibilities
- Run an effective hire desk, including stock control and purchasing
- Drive sales and manage customer queries effectively
- Co-ordinate drivers to ensure customers' needs are met
- Study customer service and sales skills
- Study back office administration and credit control of a high-performing hire desk
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
- Negotiate mutually beneficial outcomes through advanced questioning, listening and summarising
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identify where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Benefits
- Wage: £17,860 a year. Under 18's will be required to work a maximum of 39 hours per week with a starting salary of £16,224 annum.
- After successful completion of Year 1 you will automatically be placed on the National Minimum Wage rate for your age group.
- 25 days’ annual leave plus bank holidays, option to buy 5 extra days
- Contributory pension
- Life assurance
- Company-funded social events
- Cycle to Work scheme
- Wellbeing support including, flu jabs and eye tests
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Application Process
- Closes in 11 days (Monday 6 July 2026)
- After signing in, you’ll apply for this apprenticeship on the company's website.
About GAP Hire Solutions Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.
Contact BMS PROGRESS LLP linda.hepburn@gap-group.co.uk Reference code: VAC2000039085
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