HR Apprentice

This is an exciting opportunity to train as a HR Apprentice and gain hands-on experience across a wide range of HR activities including recruitment, onboarding, HR administration, payroll support, and compliance.

As an HR Apprentice, you will support the HR Operations Team in delivering a professional and high-quality HR service across our Partnership.

You will gain valuable experience in recruitment, onboarding, employee records management, HR systems, payroll administration, compliance, and customer service.

Key Responsibilities

• Providing administrative support to the HR Operations team
• Assisting with recruitment and onboarding activities using MyNewTerm
• Coordinating interviews and candidate communications
• Maintaining accurate employee records in line with GDPR requirements
• Updating and maintaining HR systems including EveryHR
• Supporting payroll and pension administration processes
• Responding to HR enquiries via phone and email
• Assisting with compliance activities, including safer recruitment checks and employee records

You will receive structured support, mentoring, and on-the-job training from experienced HR professionals while developing the knowledge, skills, and behaviors required for a successful career in HR.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice, and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media (e.g., phone, face to face, email, internet). Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues/collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.