Stockton-on-Tees Borough Council
Apprentice Income Collection Officer
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🚀 Start Your Career, Earn While You Learn, and Make a Difference
Are you confident, motivated and ready to take the first step in a new career?
Do you enjoy talking to people, solving problems and making a real impact?
Join Stockton-on-Tees Borough Council as our next Apprentice Income Collection Officer and build a rewarding career while earning a salary and gaining a nationally recognised qualification.
As part of our friendly and supportive Income Collection team, you'll play a key role in helping local residents manage their repayments, while ensuring vital funds are collected to support services across our community. Every conversation you have and every solution you help create will make a tangible difference.
What You'll Be Doing
This is no ordinary office role. You'll develop valuable skills in communication, negotiation, customer service and problem-solving while working alongside experienced colleagues who will support your development every step of the way.
You'll:
- Speak with customers by phone and email to discuss outstanding balances
- Agree realistic and sustainable payment arrangements
- Support customers through breathing space and insolvency processes
- Assess individual circumstances and identify appropriate recovery options
- Work closely with colleagues across the Council
- Study towards a Level 3 Senior Credit Controller and Debt Collection Specialist qualification
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No two days are the same, making this an excellent opportunity for someone who enjoys variety, learning and helping people find solutions.
Why Choose a Career in Income Collection?
Income collection is about much more than collecting money. It's about understanding people's circumstances, finding practical solutions and helping residents manage their finances while supporting services that benefit the wider community.
You'll gain highly transferable skills in:
- Customer service
- Communication and negotiation
- Analytical thinking
- Problem-solving
- Financial administration
These skills can open doors to a wide range of future career opportunities within local government and beyond.
What We're Looking For
You don't need direct experience - we'll provide full training.
We're looking for someone who:
- Has English and Maths at Level 2 / GCSE Grade 4 (C) or above
- Is confident speaking with people and building positive relationships
- Has strong communication and teamwork skills
- Is motivated to learn and develop
- Can balance work responsibilities with apprenticeship study
- Wants to make a positive impact for local residents
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What's in It for You?
- 🌟 Earn while you learn
- 🌟 Nationally recognised Level 3 qualification
- 🌟 27 days annual leave plus bank holidays
- 🌟 Mentoring, training and development opportunities
- 🌟 Retail and lifestyle discounts
- 🌟 Free physiotherapy and counselling support
- 🌟 Modern town centre office overlooking the River Tees and Waterfront Park
- 🌟 Hybrid working opportunities following successful completion of probation
Salary
National Minimum Wage for Age:
- Age 21+: £12.21 per hour
- Age 18-20: £10.00 per hour
- Under 18: £7.55 per hour
Ready to Apply?
If you're looking for an opportunity to earn, learn and launch your career with a supportive employer that values your development, we'd love to hear from you.
📅 Interviews are expected to take place on 28 or 29 July.
For an informal conversation about the role, contact:
Nicola Ayre
Assistant Manager, Income Collection
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