Apprentice IT Engineer

About the Role

This is an exciting opportunity for someone with a passion for technology to begin a career in IT. As an Apprentice IT Engineer, you will provide first-line IT support to colleagues across multiple international sites while learning from experienced IT professionals.

What You'll Do at Work

• Performing routine IT maintenance tasks, including software updates and antivirus scans
• Participating in IT projects, such as system upgrades and deployments
• Collaborating with the IT team to learn and implement IT policies and best practices
• Documenting IT processes and configurations to support knowledge sharing
• Liaising with external vendors and service providers as part of the procurement and support process
• Taking ownership of tasks and ensuring they are completed to a high standard
• Keeping IT support tickets up to date, accurately logging progress, resolutions, and any follow-up actions
• Troubleshooting basic hardware, software, and network issues, contributing to timely resolutions
• Assisting with the installation, configuration, and maintenance of IT equipment, such as desktops, laptops, and printers

Where You'll Work

Teconnex Ltd
Bronte Warehouse
Chesham Street
Keighley
BD21 4LG

Training and Development

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

LUMINATE EDUCATION GROUP

Training Course

Information communications technician (level 3)

Understanding apprenticeship levels [opens in new tab]

What You'll Learn

Course Contents

• Interpretation and prioritization of internal or external customer's requirements in line with organization's policy.
• Applying the appropriate tools and techniques to undertake fault finding and rectification.
• Applying Continuous Professional Development to support necessary business output and technical developments.
• Operating safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders.
• Communicating with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate.
• Developing and maintaining effective working relationships with colleagues, customers and other relevant stakeholders.
• Managing and prioritising the allocated workload effectively making best use of time and resources.
• Completing documentation relevant to the task and escalating where appropriate.
• Installing or undertaking basic software upgrades, either physically or remotely.
• Establishing and diagnosing the extent of the IT support task, in line with the organisation's policies and Service Level Agreements.
• Providing remote/F2F support to resolve customer requirements.
• Maintaining a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task.
• Identifying and scoping the best solution informed by the system data associated with the task.
• Testing and evaluating the system's performance and compliance with customer requirements.
• Escalating non-routine problems in line with procedures.
• Using basic scripting to execute the relevant tasks for example PowerShell, Linux.
• Carrying out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times.
• Applying the necessary security, in line with access and/or encryption requirements.
• Using a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely.
• Testing and evaluating network environments.
• Monitoring performance and usage of a network.
• Deploying applications on a network.
• Setting up storage and data access for staff.
• Applying necessary security measures, in line with access requirements to a network.
• Carrying out routine maintenance across network systems, ensuring organisational compliance.
• Monitoring network-related workloads including DNS and firewalls.
• Installing or undertaking basic upgrades, either physically or remotely.
• Establishing digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identifying a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertaking basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Using information necessary to identify operational issues and rectify or escalate accordingly in line with policy.