Cranswick Level 3 Information Communication Support Technician

Cranswick is delighted to be able to offer this Level 3 Information Communication Support Technician. This is an excellent opportunity to work within a busy IT Support Team, providing IT support to both office staff and the factory.

Wage

£22,422.40 a year

Benefits

• Pension – 3% employer contributions/5% employee contributions.
• Discounted local gym membership

Training course

Information communications technician (level 3)

Hours

Shift pattern: Monday-Friday on a 3 week rotation: 06:00-15:00, 08:00-17:00, 09:00-18:00. 40 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 4 months

Positions available

1

What you'll do at work

• Support the IT helpdesk to resolve and advise on user queries relating to desk user PCs and business applications including critical factory systems.
• Assist the IT team in the implementation and delivery of key projects and processes.
• Assist with software upgrades and rollouts.
• Resolve network cabling/switch issues alongside engineering.
• Plan and carry out maintenance of IT systems, applying updates as required whilst ensuring that downtime is minimised.
• Install/replace PC’s, laptops and tablets as directed.
• Supporting other Eastern areas

Where you'll work

Cranswick Fresh Poultry
Oaksmere Business Park
Yaxley
Suffolk
IP23 8BW

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy