Mitie Cleaning & Hygiene Services
Apprentice IT Technician
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Apprentice IT Technician
Better places, thriving communities.
Salary: Up to 24,854.56
Location: GBE Converge, Barnwood, Gloucester GL4 3RT
Ready to turn your potential into something extraordinary?
At Mitie, we're the UK's leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Joining Mitie means being part of a team that values collaboration, innovation, and the passion to make a difference. We're here to help you kick off your career with purpose, passion, and plenty of support.
Whether you're stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning, and achieving. With us, you'll gain nationally recognised qualifications, real-world experience, and a competitive salary – all while being part of a company that truly cares about its people and the planet.
We're proud to be one of the Top 100 Apprentice Employers in the UK and a leader in creating inclusive workplaces where everyone can shine. Together, we're shaping brighter futures – for you, for our communities, and for our world.
What You'll Be Doing
As our IT Apprentice you will assist our Technology department with IT support, infrastructure maintenance, system configuration and troubleshooting, whilst developing core technical skills and completing a Level 3 apprenticeship within a fast-paced, real-world environment.
Here's a Glimpse Of What Your Journey Could Include
- Providing first-line technical support to both internal and external customers; including troubleshooting hardware, software and network issues
- Assisting with the installation, configuration and maintenance of IT equipment
- Supporting the setup and administration of user accounts, permissions and access controls across business systems
- Helping to monitor IT systems, networks and infrastructure to ensure performance, security and availability
- Assisting to maintain and update software, operating systems and security patches
- Supporting cloud-based platforms and services
- Working alongside the wider team across the service desk and projects to support with system upgrades, network improvements and new technology developments
- Assisting with documenting IT processes, systems and troubleshooting guides
- Supporting cybersecurity practices including antivirus management, password policies and incident reporting
- Ensuring all IT support requests are logged, tracked and update through the helpdesk ticketing system
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As part of your Apprenticeship, you will be enrolled onto a IT Solutions Technician Level 3 qualification which normally runs for 2 years. You will be fully supported by our partnered training provider, Baltic Training, to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover!
Could you be our next Apprentice?
About
We're searching for ambitious, driven individuals who are excited about learning and ready to take on new challenges. To succeed as a Mitie apprentice, you'll need:
- Strong interest in IT and technology with a desire to build a career within the industry
- Excellent time management skills
- Basic understanding of computer hardware, software and networking concepts
- Excellent problem-solving skills and a logical approach to troubleshooting
- Willingness to learn and develop new technical skills
- Excellent communication skills, both written and verbal
- Dedication to completing your apprenticeship and growing with Mitie.
- GCSEs in Maths and English (Grades 4-9 or equivalent) or Scottish National 5 certificates (Grade A-C). Certificates must be provided at the interview stage.
No prior experience? No problem! If you're enthusiastic and ready to learn, we'll give you all the tools you need to succeed.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Diversity & Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
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