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Apprentice Lead Adult Care Worker Level 3
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Job Description
We are looking for a motivated and enthusiastic apprentice who is interested in developing a career within health and social care while gaining valuable experience in both office administration and care support. This role combines practical health and social care knowledge with administrative and customer service responsibilities.
Health and Social Care Support
- Support service users with daily living tasks in line with their care plans.
- Promote dignity, independence, privacy, choice, and respect.
- Assist with personal care, meal preparation, mobility, and wellbeing support where required.
- Observe and report any changes in service users’ health, mood, or presentation.
- Follow safeguarding, infection control, health and safety, and confidentiality procedures.
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Office and Administration Support
- Answer phone calls and respond to emails professionally.
- Welcome visitors, staff, service users, families, and professionals.
- Maintain accurate records on office and care management systems.
- Support with filing, scanning, printing, letters, forms, and reports.
- Assist with care planning paperwork and service user documentation.
Care Coordination and Compliance
- Support with rotas, visit changes, staff communication, and daily updates.
- Help monitor care notes, medication records, alerts, training records, and compliance documents.
- Report concerns, incidents, complaints, or safeguarding matters promptly.
- Support with recruitment, interview arrangements, onboarding, and staff records.
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Customer Service and Communication
- Communicate respectfully and compassionately with service users, families, carers, and professionals.
- Build positive working relationships with colleagues and external partners.
- Escalate concerns appropriately to the office or management team.
Learning and Development
- Attend apprenticeship training and complete coursework within agreed timescales.
- Take part in supervision, reviews, competency checks, and workplace learning.
- Develop knowledge of CQC standards, safeguarding, person-centred care, and office procedures.
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