Looking for a rewarding first step in your career?

Join Peaks and Plains Housing Trust as a Neighbourhood Advisor Apprentice. Gain hands-on experience, earn while you learn, achieve a recognised qualification and help create safe homes and thriving communities across East Cheshire and the High Peak.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the Neighbourhood team with tenancy-related queries, helping to respond to customers in a professional, timely and helpful way.
• Provide accurate information to customers, keeping them updated and escalating more complex issues to the right colleague.
• Provide administrative support to the Neighbourhood team, including support with sign-ups, tenancy changes, terminations, allocations, lettings, transfers, garage tenancies, assignments, successions and mutual exchanges.
• Assist colleagues with preparing documents, updating systems, arranging appointments and recording outcomes accurately.
• Help to maintain accurate customer and property records in line with service standards and data protection requirements.
• Develop an understanding of housing policies, procedures and systems, applying apprenticeship learning into day-to-day.
• Support continuous improvement of processes and customer communications.
• Work positively with colleagues, partners and contractors.
• Take responsibility for apprenticeship learning and development.

Where you'll work

CHESHIRE PEAKS AND PLAINS HOUSING TRUST
THE ROPEWALKS
NEWTON STREET
SK11 6QJ

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE LEARNING FOUNDRY LIMITED

Training course

Housing and property management assistant (level 2)

What you'll learn

Course contents

• Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
• Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
• Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
• Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
• Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
• Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
• Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
• Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
• Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.