Apprentice Office Administrator

Join a growing, technology-led team and gain hands-on experience while working towards a recognised qualification. This apprenticeship is ideal for someone organised, motivated, and keen to build a long-term career while learning valuable workplace skills.

Requirements

• GCSE in: Maths & English (grade 4-9 (A*- C))
• Skilled in the use of multiple IT packages and systems relevant to the organisation (e.g., MS Office or equivalent)
• Ability to choose the most appropriate IT solution to suit business problems
• Ability to update and review databases, record information, and produce data analysis
• Ability to produce accurate records and documents (emails, letters, files, payments, reports, proposals)
• Ability to make recommendations for improvements and present solutions to management
• Ability to draft correspondence, write reports, and review others' work
• Ability to maintain records and files, handling confidential information in compliance with organisational procedures
• Ability to coach others in task completion processes
• Proactivity and good judgement
• Ability to make effective decisions based on sound reasoning
• Ability to deal with challenges in a mature way
• Ability to seek advice from experienced team members when appropriate
• Ability to build and maintain positive relationships within their team and across the organisation
• Ability to influence and challenge appropriately
• Demonstrates ability to become a role model to peers and team members
• Good communication skills (face-to-face, telephone, written, digital)
• Ability to use appropriate communication channels effectively
• Agility and confidence in communications, carrying authority appropriately
• Understanding and application of social media solutions
• Ability to answer questions from inside and outside the organisation
• Ability to complete tasks to a high standard
• Ability to review processes autonomously and make suggestions for improvements
• Ability to apply problem-solving skills to resolve challenging or complex complaints
• Ability to take responsibility for initiating and completing tasks
• Ability to manage priorities and time to meet deadlines
• Ability to manage the expectations of colleagues at all levels
• Ability to set a positive example for others
• Ability to make suggestions for improvements to working practice
• Understanding of implications beyond the immediate work environment
• Ability to manage resources (equipment, facilities)
• Ability to organise meetings and events, take minutes, and create action logs
• Ability to take responsibility for logistics (travel, accommodation)
• Ability to use relevant project management principles and tools to scope, plan, monitor, and report
• Ability to plan required resources to deliver projects
• Ability to undertake and lead projects