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Apprentice Patient Administrator
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Kickstart your career in healthcare. Join a friendly GP team, support patients face to face and online, build valuable skills, and make a real difference every day. If you’re organised, confident and caring, this is your chance to grow in a rewarding role.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Responsibilities
The following are the core responsibilities that can be expected of the role. There may be, on occasion, a requirement to carry out other tasks dependent upon factors such as workload and staffing levels.
- To answer telephone calls and reception desk queries promptly and professionally.
- To coordinate appointment requests via the online consultation triage.
- To resolve a wide variety of patient queries received by telephone, in person and in writing. Including: prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays.
- Identify urgent matters and refer to the clinical team / triage doctor as appropriate.
- To accurately update and monitor patient records including, booking appointments, patient registrations, change of address.
- To deal with patient concerns and complaints in a calm and professional manner.
- To assist with routine monitoring and recalls for clinics. Using telephone calls, text messages and letter writing.
- To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care.
- To assist with incoming/outgoing post, scanning and recording of clinical information on patients’ medical records.
- To keep up to date with practice information, including policy and procedure changes, staff rotas and service provisions.
- To work as a positive and supportive team member, providing cover for similar posts as required.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Essential qualifications GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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What you'll learn Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment and facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Benefits
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time role for the right candidate.
About Cambrian Medical Centre
Cambrian Medical Centre is a busy but friendly GP Practice within the North Shropshire Primary Care Network, with approximately 13,500 patients. We are proud to have a great clinical and administrative team working together to achieve the highest quality of care for our patients. Our administration team plays a vital role in our patients journey from first point of contact.
https://cambriansurgery.co.uk/ (opens in new tab)
Contact
SBC TRAINING LIMITED Dave Collins dave.collins@sbc-training.co.uk 01743454810 The reference code for this apprenticeship is VAC2000037201.
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