• To provide general assistance and administration to the Practice clinical and leadership teams, including:
  • Accurately updating patient records using System-One
  • Taking action as requested by doctors and the nursing team
  • Receive and make calls as required in accordance with surgery protocol
  • Contact patients to arrange/rearrange appointments and/or confirm test results
  • Answer the telephone call in a timely manner
  • Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication
  • And any other tasks/duties as requested by the Partners, Practice Business Manager or Office Supervisor.

Where you'll work

LAWSON ROAD
NORWICH
NR3 4LF

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POULTEC TRAINING LIMITED

Training course

Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Essential qualifications

• GCSE in:
  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Motivated
• Professional

The Doctors and staff at Magdalen Medical Practice are proud to offer the highest standard of patient-centred healthcare to its 14,500 plus patients. We run many clinics for the management of chronic diseases such as asthma, diabetes and offer a wide range of medical services including minor surgery, minor illness, childhood vaccinations and contraception clinics. We also carry out research and provide training for future doctors, pharmacists and nurses.
http://www.magdalenmedical.nhs.uk (opens in new tab)

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential employment on completion of apprenticeship.

The contact for this apprenticeship is:
POULTEC TRAINING LIMITED

The reference code for this apprenticeship is VAC2000042276.

Closes in 16 days (Friday 31 July 2026 at 11:59pm)
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