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Apprentice Property Marketing and Management Administration and Customer Service
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Job Role
Responsible for property inspections, property marketing and viewings, rent reviews, insurance policy administration, property maintenance, liaising with clients and tenants / prospective tenants and contractors.
About the Apprenticeship
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Property Marketing and Management Administration and Customer Service
This role will provide both property marketing and management support and, in doing so, learn all aspects of Estate Agency customer service and administration
- Preparing properties for marketing both in sales and lettings:
- Inspecting properties and liaising with clients (and contractors), regarding any maintenance required, rent reviews due and insurance policy renewals, registering prospective
- Tenants and showing properties:
- Tenancy Administration, supporting buyers and vendors through the sales, marketing and progression process
Where you'll work
1 MONTROSE HOUSE
ELD LANE
COLCHESTER
CO1 1LS
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CROWN VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Remote learning
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
Other requirements
Driving licence and vehicle are essential for this apprenticeship to maximise learning.
Company Information
Belvoir Colchester is a privately owned franchise business with a small team who work closely together to deliver great customer service. The business is small enough to be flexible to meet clients needs and implement changes as and when necessary. The owner takes the same approach to staff development and welfare and encourages apprentices to develop their skills within the team in areas they find most interesting as if the team enjoy their roles, the business will be better for it.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There may be an opportunity to develop with further training, but this is not guaranteed. Will depend on performance and progress during the programme.
Contact Information
The contact for this apprenticeship is:
CROWN VOCATIONAL TRAINING LIMITED
The reference code for this apprenticeship is VAC2000036532.
Closes in 9 days (Friday 24 July 2026 at 11:59pm)
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