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East Suffolk and North Essex NHS Foundation Trust

Apprentice Receptionist - Heart Centre

Ipswich
Posted 2 days ago
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Job Opportunity: Receptionist/Administrator at Heart Centre, Ipswich Hospital

We have an exciting opportunity for a Receptionist/Administrator within the Heart Centre at Ipswich Hospital.

You will be completing an in-house Apprenticeship alongside your role, meaning you will gain extra qualifications to support your future career opportunities.

About the Role

You will be a member of a team providing efficient Receptionist/Administrative support to the Heart Centre.

Responsibilities

  • Carry out reception, administrative, and telephone enquiry duties.
  • Adhere to policies and procedures to provide a comprehensive high-quality service.
  • Deal efficiently and courteously with patient and staff enquiries.
  • Be responsible for reception duties and administrative functions, ensuring an efficient service is provided with regard to all Cardiology patient bookings for tests and invasive procedures.
  • Organise and book all procedures, e.g., Angios, PCI, Pacings, Cardioversions, and Echoes.

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About Us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics, and in patients’ own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

Benefits

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

  • Generous pension scheme.
  • Unsocial hours payments (where applicable).
  • 27 days annual leave on commencement (pro rata).
  • Access to a range of NHS discounts.
  • Our Staff Health and Wellbeing programme offers a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

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We are investing in our commitment to Time Matters with a partnership with a leading electronic patient record (EPR) supplier, Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If You Are Interested

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Contact Information

For further details/informal visits contact:

  • Name: Sarah Willingham
  • Job Title: Operational Coordinator
  • Email Address: sarah.willingham@esneft.nhs.uk
  • Telephone Number: 01473 703529
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Skills

Reception Duties
Administrative Support
Telephone Enquiry Handling
Patient Care
Organizational Skills
Communication Skills
Teamwork
Adherence to Policies
Booking Procedures
Customer Service

Location

Ipswich, England, United Kingdom

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