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Apprentice Receptionist/Client Advisor
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Looking for a career opportunity within the Legal Service Sector? Solicitors Oxley & Coward are looking to extend their excellent team; by recruiting a Reception/Client Advisor Apprentice to help in the running of the Reception at their Bradmarsh Office based in Rotherham.
Wage
- £14,560 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
Training course
- Customer service practitioner (level 2)
Hours
- Monday– Friday 9.00am– 5.00pm 1 hour for lunch
- 35 hours a week
Start date
- Tuesday 11 August 2026
Duration
- 1 year
Positions available
- 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Receptionist/Client Advisor Apprentice, you'll be trained on and responsible for (but not limited to) the following:
- To deal with clients both in person and on the telephone
- To record all incoming calls, clients, deliveries, faxes
- To deal with incoming and outgoing post
- Keep ID and money laundering forms up to date
You’ll develop your skills alongside various members of the team, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by supervisors who are well versed in the job role and industry, to achieve your full potential and share in the company’s success.
If you are committed and ready to take your first step into a real career with a well-established business, then please apply now! This apprenticeship and opportunity with Oxley & Coward will be highly competitive, so do not miss your chance!
Where you'll work
Unit K
The Point
Rotherham
S60 1BP
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
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- RNN GROUP
Training course
- Customer service practitioner (level 2)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The apprentice will be trained at our main Office the Point Bradmarsh Way Rotherham by our senior receptionist.
The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to achieve the accompanying qualification.
More training information
- All staff undertake Mandatory training
Essential qualifications
- GCSE in:
- Maths & English (grade A*-C/9-4)
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Be reliable and punctual
- Professional
Other requirements
This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive member of the team.
About this employer
…trusted since 1791
People and businesses have trusted our legal services for over 225 years.
We believe in high quality advice which is clear, practical and jargon free.
Based in Rotherham we are proud of our South Yorkshire heritage which makes us friendly and approachable.
As a medium sized business we are large enough to matter and small enough to care. We have Lawyers who are leaders in their field.
Though rooted in Yorkshire we help individuals and business all over the UK.
Our Lexcel and ISO accreditations show our commitment to client service, training and quality.
https://www.oxcow.co.uk/ (opens in new tab)
Company benefits
- Westfield Health
After this apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Permanent position within the company
Ask a question
The contact for this apprenticeship is:
- RNN GROUP
- Lorraine
- lorraine.savage@rnngroup.ac.uk
- 07713 319356
The reference code for this apprenticeship is VAC2000042475.
Apply now
Closes in 15 days (Thursday 30 July 2026 at 11:59pm)
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