Natilik
Apprentice Renewals Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Apprentice Renewals Manager
About Natilik
Our mission is two-fold: growing a brand that is seen as the industry’s "Confident Guide" and building a business with a balanced purpose. We want to be a "Confident Guide", sitting between vendors (who make technology) and our clients, helping them achieve their most important outcomes using our solutions, services, platforms, applications, and expertise. Natilik assists clients in different ways—supplying familiar equipment or filling gaps in their understanding, or even managing the destination entirely while guiding them step-by-step. From simple to complex, we aim to build lifelong trustworthy partnerships. Our focus is also on balancing the needs of five stakeholders: clients, people, partners, communities and shareholders.
We uphold five core principles to fulfil our mission and purpose:
- Caring deeply about our people
- Caring deeply about our clients
- Developing differentiated and valuable product, service and solution offerings
- Driving operational success with processes, systems and methodologies while fostering continuous improvement
- Growing organically and profitably
With employees as individuals—human beings, not just workers—we align personal performance and values with company-wide goals. We prioritise growth, diverse opportunities, and positive work culture, ensuring employees thrive while solving complex challenges for clients.
The Role: Apprentice Renewals Manager
The Apprentice Renewals Manager oversees the entire renewal process, which includes coordinating internal virtual teams, engaging with clients, maintaining data accuracy, collaborating with vendors and partners, and creating quotes, proposals, and negotiations. They are accountable for fulfilling renewals efficiently and on schedule’s on-time, accurate delivery. Additionally, they joint with Account Managers to enhance renewal outcomes, including upselling when possible.
Key objectives: This role requires strong organisational skills, attention to detail, resourcefulness in fast-paced environments, a positive support mentality, and proficiency in numeracy and computing. Durations also include the opportunity to progress through a Level 3 Business Administration Apprenticeship, building essential skills.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Main Duties and Responsibilities
- Manage the entire renewal lifecycle: Oversee acceptance through delivery to ensure timely contract renewals and client satisfaction.
- Lead renewal kick-off meetings:
- Articulate needs clearly, document actions and outcomes, and ensure the internal team is aligned.
- Collaborate with virtual teams to develop proposals and pricing options, negotiating with partners for the best pricing to maximise client value.
- Forecast renewal rates and revenue: Use data analysis and client insights to inform business strategies and future planning.
- Monitor renewal pipelines proactively, anticipating issues and resolving them before they become critical.
- Provide management with regular reports on renewal rates, revenue, and client feedback to drive retention strategies.
- Build and maintain relationships with key client stakeholders:
- Address inquiries, resolve concerns, and facilitate seamless renewals.
- Ensure data integrity by maintaining accurate records in internal systems.
- Analyse renewal data—meter trades for identifying retention gaps—to develop improvement action plans.
- Coordination with cross-functional teams (e.g., Sales, Design, Client Success) to streamline client renewal efforts.
- Support Account Managers and Strategic Delivery Managers (SDMs):
- Participate in client engagements, providing top-tier support and fostering trust.
The Apprenticeship
This pathway leads to a Level 3 Business Administration Apprenticeship, structured as follows:
- 18 months of on-the-job learning
- 3 months End-Point Assessment (EPA) period
- Assessment: 50% project-based work; 50% professional discussions
Entry requirements include:
- GCSE English (grades 9-4, or A-C*)
- GCSE Maths (grades 9-4, or A-C*)
Required Skills and Qualities
Successful candidates should demonstrate:
- Problem-Solving & Judgement: Evaluating complex renewal challenges with data-driven, autonomous solutions.
- Adaptability & Initiative: Thriving in dynamic environments, quickly adapting to demands and improving processes transparently.
- Organisation: Managing multiple renewals simultaneously while tracking documentation and timelines accurately.
- Time Management: Balancing critical deadlines effectively with long-term clarity.
- Communication: Clear verbal and written clarity for internal clients and stakeholders, fostering alignment.
- Relationship Skills: Cultivating trust with both clients and colleagues to optimise outcomes.
- Interpersonal Skills: Handling relationships with empathy and responsiveness.
- Collaboration: Working effectively within and beyond teams, preserving cohesion.
- Teamwork: Contributing positively—sharing insights, supporting peers, and aligning efforts.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You Might Have...
- Professional communication skills bolstered by strong people upstairs
- Attention to detail alongside adaptability for juggling priorities confidently
- An expressive learning mindset paired with an interest in Business Support
- An interest in career paths like Administration, Operations, and Contracts management
How You Will Make an Impact
Through:
- Analytical expertise and sound judgement
- Proactive adaptability to drive improvements
- Meticulous organisation and time management
- Relationships rooted in trust with both clients and internal teams
- Collaborative, supportive team contributions
Benefits
Natilik prioritises well-being, growth, work-life balance, and rewards. Benefits include:
- Annual leave:
- 25 days (+ bank holidays)
- Increases with tenure
- Quarterly Awards & Bonuses
- Flexible Working Policy
- Competitive pension scheme
- Financial Wellness support
- Industry-leading technology (homeworking and mobility)
- Private Medical Insurance
- Company shares (post-1-year tenure)
- Medicash (cashback scheme)
- Retail discounts via Medicash
- Employee Assistance Programme (EAP) access for you and dependents
- Vehicle lease salary sacrifice scheme (post-1-year tenure)
- Cycle to Work Scheme
- Paid volunteering day each year
- Enhanced Parental Leave
- Funding for additional qualifications and training
- Paid study leave to further skill development
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills