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Level 2 Apprentice Retail Assistant at Norris Green
Are you ambitious and looking for a new career working in retail? Farmfoods are looking to recruit a Level 2 Apprentice Retail Assistant at their Norris Green shop. If you are welcoming, helpful, and friendly with a desire to learn new skills, then this could be the perfect role for you. Apply today!
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
As one of our retail apprentices, you will:
- Make all of our customers feel welcome with a friendly smile and a simple hello
- Help customers find the items they are looking for
- Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye
- Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy
- Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy
You will need:
- A friendly, positive, hardworking approach to work
- To enjoy being busy as there is always something to do
- You’ll jump from putting out deliveries to serving on the till, helping customers on the shop floor, completing important cleaning and stock rotation routines and more
- To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down
- A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them
- Rota’s are planned three weeks in advance and your commitments outside of work will be taken into consideration when planning your shifts
- Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures, and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures, and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
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Level 2 Retailer Apprenticeship Standard
Apprenticeship standards are aimed at developing skills within the apprentice’s chosen career route. Each standard has set knowledge, skills, and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English. Once the apprentice has completed a minimum of 12 months' training and the employer and Inspiro's regional trainer confirm they have met all the requirements of the standard, they will be put through to an end-point assessment. The end-point assessment is independent of the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
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Each apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face-to-face training, and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end-point assessment.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.
Opening Hours
- Monday to Saturday = 8am – 8pm
- Sunday = 11am – 5pm
- Earliest shift start = 6:30am
- Latest shift finish = 8:30pm
- Stocktake finish time = 10:30pm
Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old fashioned’, genuine, and friendly customer experience. Our retail apprentices are very important. They each serve hundreds of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods.
Your earnings can increase over time with an apprenticeship.
There are many opportunities for a career at Farmfoods. We have some great training programmes in place and only promote to Shop and Area Manager positions from within. Many people in management and central services positions at Farmfoods started their careers in our shops, so this could be the start of a rewarding career for you. This vacancy will become permanent upon completion of your apprenticeship.
Contact
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
Michael Hand
michael.hand@inspirolearning.co.uk
01165040393
The reference code for this apprenticeship is VAC2000038817. Closes in 16 days (Thursday 23 July 2026). After signing in, you’ll apply for this apprenticeship on the company's website.
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