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Apprentice Sales Admin
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About the Role
The primary objective of your role is to be systematic, thorough, and make use of the company’s effective procedures that are set in place and ultimately help the business work towards solid foundations and organization. The business requires you to improve administration structures within the department through sales and non-sales.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
- Effectively manage incoming calls/outbound sales/cash calls in a professional and fluid manner
- Generate sales leads via our back-office system – updating and supplying sales/admin with up-to-date current information
- Communicate with suppliers and obtain the best prices/promotions for the business which will help in the following areas:
- Ebay/Amazon business accounts
- Marketing Flyers (our marketing portal) for sales and offers to customers and prospects must be distributed
- Government Tender portals – (looking for quoting opportunities)
- OEM Research acquired by signing in to supplier log-in portals (Quarterly), HP, Lenovo, Synaxon, Integra portal
- Handle complaints/POD’s/Order despatchments to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Ensure that the prospect and customer database is updated and cleansed at all times and to ensure all information is updated on the contact management system/back office system – obtaining contacts from LinkedIn is vital
- Follow communication procedures, guidelines, and policies
- Inputting orders for Niche Office Solutions Ltd via QuickBooks
- Chase payments from customers in conjunction with back office system and your line manager, accounts payable process
- Monitor and report the outstanding debt owed to Niche Office Solutions Ltd and report back to management
- Work with the business manager on monitoring all outgoing and incoming parcels
- Work with the marketing department on researching new verticals – Database led
- Maintain a close working relationship with your line manager, ensuring communication is clear and concise, and any ideas or issues are channeled effectively in a correct and professional manner
- Research new video content from supplier/manufacturer portals and report back to marketing
- Regularly use integra mailouts and communicate effectively with marketing in how to best to send these out and follow up
- Act as a role model and exemplify best practice in your role
- Work in conjunction with your line manager to support HR processes
- Work with marketing to help on WordPress development/e-commerce
- Assist in any other areas of work as and when requested by your manager or as determined by the need of Niche Office Solutions Ltd
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The duties defined in the Job Description are not definitive and may be subject to future amendments dependent on the needs of the business.
Where You'll Work
Unit B, Shipley Wharfe Wharfe Street Shipley BD17 7DW
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
CRAVEN COLLEGE
Training Course
Business Administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training Schedule
Business Administrator Level 3 Apprenticeship Standard
The apprentice will be expected to attend Craven College 1 day per fortnight (Wednesday) and be at work the other 4 days per week (5 days the other)
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Permanent position may be offered on successful completion of the apprenticeship
Contact for This Apprenticeship
CRAVEN COLLEGE Holly McFadyen hmcfadyen@craven-college.ac.uk 07584212921
The reference code for this apprenticeship is VAC2000043599.
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