Holdcroft
Apprentice Service Advisor
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Apprentice Service Advisor
Drive Your Career Forward: The Holdcroft Academy Service Advisor & Parts Advisor Apprenticeship
Are you ready to turn your passion for customer service and the automotive industry into a rewarding career?
The Holdcroft Academy is looking for its next generation of Service Advisors and Parts Advisors.
Whether you're a school leaver or looking for a fresh career change, we'd love to hear from you. This is the perfect opportunity for someone who enjoys working with people, has excellent communication skills, is organised, and has a genuine interest in the motor industry.
We don't just offer a job – we offer a 12-month journey to achieving a nationally recognised Level 3 Business Administration Apprenticeship, giving you the skills and experience to build a long-term career within Holdcroft.
Why Choose the Holdcroft Academy?
Open to Everyone
Age is just a number. Whether you're 16 or 46, if you have the enthusiasm to learn and succeed, there's a place for you.
Earn While You Learn
- Receive a competitive salary from day one
- Opportunities for progression as you develop your skills
No College Commute
All training is delivered on-site within our dealerships. There’s no need to travel to an external college, making learning practical and convenient.
Expert Support
- A dedicated apprenticeship coach providing one-to-one support throughout your program
- An experienced mentor within your dealership to guide you every day
Learn the Holdcroft Way
From your first day, you’ll develop the skills, knowledge, and professionalism that make up the Holdcroft customer experience.
What You’ll Be Learning
Throughout your 12-month apprenticeship, you’ll gain valuable business and customer service skills while working towards your Level 3 Business Administration qualification.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll learn:
- Delivering exceptional customer service both face-to-face and over the telephone
- Front-of-house reception skills, welcoming customers and creating a professional first impression
- Booking vehicle servicing, repairs, and MOT appointments
- Supporting customers throughout their vehicle journey, from arrival to collection
- Preparing estimates, invoices, and service documentation
- Building product knowledge across vehicle brands and aftersales services
- Managing customer records using dealership management systems
- Parts identification, ordering, and stock management
- Working effectively with technicians, workshop controllers, and other departments
- Developing communication, organisation, teamwork, and problem-solving within a busy dealership environment
Front of House Service Advisor Skills
As a Service Advisor, you’ll become the face of our dealership, learning how to:
- Deliver outstanding customer care and build lasting relationships
- Understand customers’ vehicle concerns and communicate effectively with technicians
- Keep customers updated throughout the repair process
- Explain technical information in a simple, easy-to-understand way
- Handle enquiries confidently in person, by phone, and via email
- Manage multiple tasks while remaining calm, organised, and professional
- Create a welcoming, positive experience for every customer who visits Holdcroft
Requirements
Qualifications
- GCSE English and Maths at Grade 4/C or above are essential
Key Skills
We're looking for individuals who are:
- Friendly and approachable
- Excellent communicators
- Well organised
- Professional and reliable
- Confident using computers
- Passionate about delivering excellent customer service
- Keen to learn and develop within the automotive industry
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Driving
- A full driving licence would be advantageous, but if you're under 17 or currently learning, we simply ask that you're committed to obtaining one when eligible
Ready to Join the Team?
Click [Apply Now], visit the [Holdcroft Careers website], or apply through the Government Apprenticeship Service.
A Note for Parents & Guardians
We understand that transitioning from education into the workplace is a significant step. The Holdcroft Academy has been designed to make this transition supportive, safe, and successful.
Dedicated Support
Every apprentice has access to:
- A dedicated apprenticeship coach
- An experienced mentor supporting both personal and professional development
Structured Learning
- Training is delivered within our dealerships, allowing apprentices to learn in a real business environment with experienced colleagues
Nationally Recognised Qualification
This program leads to a Level 3 Business Administration Apprenticeship, providing valuable business and customer service skills recognised across many industries
Safe & Professional Environment
By delivering training within our own dealerships, apprentices benefit from:
- A consistent, supportive, and professional workplace
- No need to travel to external colleges
A Career with Opportunity
Our “Growing Our Own” philosophy means we’re committed to developing talent from within. Successful apprentices who complete the program will have the opportunity to:
- Secure a permanent role within Holdcroft
- Continue building a rewarding career with us
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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