Holdcroft Motor Group
Apprentice Service Advisor
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Apprentice Service Advisor
The Holdcroft Academy Service Advisor & Parts Advisor Apprenticeship
Drive Your Career Forward: The Holdcroft Academy Service Advisor & Parts Advisor Apprenticeship
Are you ready to turn your passion for customer service and the automotive industry into a rewarding career?
The Holdcroft Academy is looking for its next generation of Service Advisors and Parts Advisors.
Whether you're a school leaver or looking for a fresh career change, we’d love to hear from you.
This is the perfect opportunity for someone who:
- Enjoys working with people
- Has excellent communication skills
- Is organised
- Has a genuine interest in the motor industry
Why Choose the Holdcroft Academy?
Open to Everyone
Age is just a number. Whether you're 16 or 46, if you have the enthusiasm to learn and succeed, there's a place for you.
Earn While You Learn
Receive a competitive salary from day one, with opportunities for progression as you develop your skills.
No College Commute
All training is delivered on-site within our dealerships, making learning:
- Practical
- Convenient
Expert Support
You’ll have:
- A dedicated apprenticeship coach providing one-to-one support throughout your programme
- An experienced mentor within your dealership guiding you daily
Learn the Holdcroft Way
From your first day, you'll develop:
- Skills
- Knowledge
- Professionalism
that make up the Holdcroft customer experience.
What You’ll Be Learning
Throughout your 12-month apprenticeship, you’ll:
- Gain valuable business and customer service skills
- Work towards a Level 3 Business Administration Apprenticeship qualification
Key Skills & Areas of Focus:
You’ll learn:
- Delivering exceptional customer service:
- Face-to-face and by telephone
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Front-of-house reception skills:
- Welcoming customers
- Creating a professional first impression
-
Booking services:
- Vehicle servicing
- Repairs
- MOT appointments
-
Supporting customers:
- From arrival to vehicle collection
-
Preparing documentation:
- Estimates
- Invoices
- Service records
-
Building product knowledge:
- Across vehicle brands
- Aftersales services
-
Dealership management systems:
- Customer records
-
Parts management:
- Identification
- Ordering
- Stock management
-
Collaborating with teams:
- Technicians
- Workshop controllers
- Other departments
-
Soft skills:
- Communication
- Organisation
- Teamwork
- Problem-solving
Front-of-House: Service Advisor Skills
As a Service Advisor, you’ll become the primary point of contact for our dealership. You’ll learn to:
- Deliver outstanding customer care, building lasting relationships
- Understand and communicate vehicle concerns effectively with technicians
- Keep customers informed throughout the repair process
- Simplify technical information, making it easy to understand
- Handle enquiries confidently via:
- In-person conversations
- Telephone calls
- Email communications
- Manage multiple tasks without compromising on:
- Calmness
- Organisation
- Professionalism
You’ll create a welcoming, positive experience for every customer visiting Holdcroft.
Requirements
Qualifications
☑ GCSE English and Maths at Grade 4 (C) or above – essential
Key Skills
We’re looking for strong candidates with these traits:
- Friendly and approachable
- Excellent communicators (verbal and written)
- Well-organised
- Professional and reliable
- Confident with computers
- Passionate about delivering exceptional customer service
- Keen to learn and grow within the automotive industry
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Driving
A valid full driving licence would be advantageous. However, if you:
- Are under 17
- Currently learning to drive
We simply ask that you’re committed to obtaining a licence when eligible.
Ready to Join the Team?
Apply today!
A Note for Parents & Guardians
We understand the transition from education to the workplace can be a significant step. The Holdcroft Academy ensures this move is:
- Supportive
- Safe
- Successful
Our Commitments:
✔ Dedicated Support
- Every apprentice receives access to:
- A personal apprenticeship coach
- An experienced mentor for:
- Personal growth
- Professional development
✔ Structured Learning
- Training takes place within our dealerships, allowing apprentices to:
- Learn in a real-world business environment
- Receive guidance from experienced colleagues
✔ Nationally Recognised Qualification
- This programme leads to a Level 3 Business Administration Apprenticeship, offering:
- Valuable business and customer service skills
- Recognition across multiple industries
✔ Safe & Professional Environment
- Training on-site means apprentices benefit from:
- A consistent, supportive atmosphere
- No travel to external colleges
✔ Opportunity for Long-Term Growth
- Our "Growing Our Own" philosophy:
- Commits to developing talent internally
- Successful apprentices who complete the apprenticeship will have priority for permanent roles and can continue building a rewarding long-term career with Holdcroft a select vacancy:
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills