Suffolk County Council
Apprentice System Support Technician
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Apprentice System Support Technician
Apprentice System Support Technician
Hybrid Working (Phoenix House, Ipswich, Suffolk IP1 5NP)
Salary: £25,185 per annum (pro rata for part-time) Hours: 37 hours per week Contract: Fixed-term or secondment for 18 months (Apprenticeship) Qualification: Level 3 Digital Support Technician (etzer skills England)
About the Role
At Suffolk County Council, every role is an opportunity to drive positive change. As an Apprentice System Support Technician in the Highways Systems Support Team, you’ll help shape critical services that impact communities across Suffolk.
Deliver excellence every day in your work, alongside colleagues, partners, and communities to build trust, share guidance, and create lasting change. Whether through familiar digital systems like Microsoft 365 or new projects, you’ll work closely with your team to enhance support, streamline operations, and foster collaboration.
Your impact will be immediate.
Key Responsibilities
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Support and Guidance: Monitor shared emails and deliver first-line help with digital systems and applications within Suffolk Highways and the Growth, Highways & Infrastructure directorate.
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Documentation and Training: Produce guidance materials and training videos to help colleagues make the most of the systems you support.
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Collaboration: Work alongside the Asset Data Team on joint projects to improve processes through digital solutions.
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Problem-Solving: Assist with troubleshooting and innovative process improvement initiatives, contributing hands-on solutions in a shared, solution-focused environment.
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Team Work: Participate in learning from established System Support Technicians and Technical Development Managers, with regular guidance on work and targets.
Apprenticeship Structure
- Level: Level 3 Digital Support Technician (eter regions aligned with Skills England standards)
- Duration: 18 months
Our apprenticeships welcome candidates of all ages, backgrounds, and experiences. If you already have qualifications or hands-on experience in this field, this apprenticeship must align with or be a higher level of training than where you currently are.
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Apprenticeship Commitment
- Focus on hands-on learning, certifications, and skill development during your contract.
- Completion does not guarantee permanent employment, but you’ll gain priority access to future roles during your final 3 months and beyond.
Additionally, our Internal Talent Pool system ensures you’ll be considered for open vacancies, providing career progression opportunities well after your apprenticeship.
Requirements
The ideal candidate won’t have pre-existing technical authority but should demonstrate:
- Strong initiative and ability to troubleshoot problems effectively.
- Familiarity with Microsoft 365 (Outlook, Excel, Teams, etc.) will be advantageous, but enthusiasm to learn and develop is essential.
- A clear, proactive approach to documentation, teamwork, and digital support.
Roles in technology demand adaptability, solutions orientation, and passion for detail—exactly the qualities that make our apprenticeship succeed.
Empowering You
At Suffolk County Council, diversity of thought means forward movement. We believe in the power of different voices, visions, and life experiences to enhance our collective impact. From our Workforce Equality Report to flexible work settings, every person matters.
As an underrepresented or marginalised individual, you’re especially encouraged to apply. Your presence creates a richer, more meaningful working environment.
Who We Are
A modern, progressive council with a clear commitment to equity, support, and growth.
Our why? To enable people to thrive as the council of tomorrow, welcoming talent at all career stages from the outset. Whether you’re just beginning your professional journey or escalating your expertise, we embody opportunity.
Benefits Include:
- Flexible working from day one, with a clear and supported right to discuss different schedules.
- 29 days annual leave (pro rata) plus bank holidays and two paid volunteering days per year.
- Competitive Local Government Pension Scheme (LGPS) membership.
- Support for health and wellbeing, exceeding industry-standard benefits.
- Regular pays progressions and an annual cost-of-living adjustment.
- Paid training budget to expand your skills and know-how.
- Diverse staff networks and inclusive workplace cultures.
- Travel perks and continuous encouragement for skills development.
Get help with your application
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Explore more on the Suffolk County Council Career site for in-depth benefit details and equality commitments.
Next Steps
Before starting your application:
- Read the Job and Person Profile (Word) and make notes on how your experience relates to the role’s values and core functions.
- Engage with the Apprenticeship Recruitment Brochure.
How to Apply
All applications must be submitted by 11:30 PM on July 16, 2026.
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Click ‘Apply Now’ for an online form.
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Upload two documents (PDF or Microsoft Word).
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Supporting Statement (Limit 300 words per question). Respond to:
- Your useful skills developed at school, college, volunteering, or work.
- A moment you’re proud of (and why).
- A time you were determined; your actions and results.
- Why you’re interested in this organisation.
- What you hope to gain from the apprenticeship.
- Any instance demonstrating WeAspire’s values (see Job Profile).
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CV (without name or personal identifiers)—use standardised employer preferred format.
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Read our Application Guidance page before submitting; avoid AI-generated content tailored thoroughly to your own voice.
Adjustments & Reasoning
If you require additional support to apply safely, please contact our Recruitment Team at recruitment@suffolk.gov.uk or call 03456 014412. Examples of possible support measures can be found on our Reasonable Adjustments pages.
Note: Applications lacking the supporting statement and CV will not be considered.
Interviews will take place the week commencing Monday, July 27, 2026.
Safeguarding
The Council is fully compliant with safeguarding protocols and has vetting requirements for all roles ensuring child, youth, and adult protection standards are upheld. DBS checks may be necessary dependent on the role—for this position, no direct field oversight is expected.
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