Suffolk County Council
Apprentice System Support Technician
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Apprentice System Support Technician
Apprentice System Support Technician – Highways Systems Support Team
Suffolk County Council | Phoenix House, Ipswich
£25,185 per annum (pro rata) | 37 hours per week | Hybrid working*
As the Highways Systems Support Team on a fixed-term or secondment (18-month apprenticeship), you’ll provide crucial digital support to colleagues across Suffolk Highways and the Growth, Highways & Infrastructure directorate while gaining a Level 3 Digital Support Technician qualification.
About the Role
At Suffolk County Council, every role has real-world impact—yours will ensure the teams across highways and infrastructure have reliable access to digital systems and solutions.
- Participants in potential change: your work directly supports local services by troubleshooting, training, and improving workflows.
- Collaborate with colleagues, contractors, and communities to enhance efficiency through digital solutions.
- Learn under direct mentorship from your Technical Development Manager and System Support Technician.
This is not a traditional graduate career path—you will develop expertise over time.
Your Responsibilities
You will focus on supporting colleagues with the digital tools of Suffolk Highways, including:
- System & application support:
- Monitoring the shared mailbox to identify requests for support, training, and documentation.
- Creating guidance materials (documentation and video tutorials) for internal systems.
- Collaboration & innovation:
- Partnering with the asset data team on joint projects to streamline processes.
- Assisting in process improvements using digital solutions.
- Team integration:
- Working closely with the Technical Development Manager and a supportive team environment.
The Apprenticeship
- Standard: Level 3 Digital Support Technician (ST0120) (See Skills England details here)
- Duration: 18 months, combining practical work with structured training.
- Upskilling: Hands-on learning, certification opportunities, and priority access to future job roles (in your final 3 months of the apprenticeship).
Note: Successful completion of the apprenticeship does not automatically guarantee a full-time position, but you’ll receive priority consideration for open roles within Suffolk County Council.
Requirements
Knowledge & Skills
- Strong problem-solving ability and initiative.
- Basic familiarity with Microsoft 365 (Outlook, Excel, Teams, Word, etc.) is valuable but not mandatory—willingness to learn is key.
- Ability to clearly document processes.
- Where appropriate, adaptability to skews, application development, and technical support ( Server, Networking and/or CSMT3 preăre they asks).
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Background & Development
- Applicants of all ages and backgrounds are encouraged to apply.
- For qualifications: The apprenticeship should build on your existing experience or formal education:
- If you have previous industry experience, ensure the apprenticeship level matches your expertise.
This role values potential above prior technical experience—developing skills through this program will be your framework for success.
You do not need to match every requirement—emphasise transferable skills and enthusiasm for this field.
Empowering Everyone
Suffolk County Council champions diversity and invites applications from all individuals, particularly those underrepresented in the organisation. We celebrate and respect different backgrounds, perspectives, and contributions.
For more insights into equality and inclusion efforts: Suffolk’s Equality & Inclusion Commitment
Benefits
Joining Suffolk County Council offers more than a salary—you’ll gain purpose-driven work and robust career development. Among the opportunities:
- Seamless career flexibility:
- Hybrid working endurance, including varied roles offering specialization expertise.
- Competitive rewards:
- Up to 29 days annual leave (pro rata) plus UK bank holidays, 2 paid volunteering days.
- Teaching staff with benefits through our Local Government Pension Scheme (LGPS).
- Growth & recognition:
- Performance-related pay growth, annual cost-of-living increases.
- Ongoing training and development aligned with your career aspirations.
- Priority recruitment access by your final 3-apprenticing months.
- Wellbeing-focused perks:
- onboard Lifestyle, Health & Wellbeing Initiatives.
- Inclusivity & community:
- Diverse staff networks reflecting the communities we serve.
Full benefit details and equality commitments can be explored at: Suffolk County Council Careers
Applications & Next Steps
How to Apply
Begin by reviewing the following essential materials:
- Job & Person Profile
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Submit an Online Application below:
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Upload a Supporting Statement (up to 300 words per question) addressing the following prompts, using this application template:
Section 1: Share skills developed in school, college, volunteering, or employment. Section 2: Describe something you are proud of and why. Section 3: Tell us about a time you were determined to overcome a challenge and the outcome. Section 4: Explain your interest in working for Suffolk County Council. Section 5: Outline what you hope to gain from this apprenticeship. Section 6: Show how you’ve demonstrated one of our WeAspire values (see section 9 of the Job Profile).
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Upload a CV without identification (Guidelines on CV formatting)
Fail to provide a Supporting Statement and /or CV? Application will not be advanced.
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Additional Notes
- Applications must be PDFs or MS Word files for processing.
- Do not use AI tools without ensuring alignment with your individual achievements. Review our guidance: AI Assistance Policy
- Need adjustments? If you have accessibility requirements, contact us:
- Via email: recruitment@suffolk.gov.uk
- Via phone: +03456 014412
- Proudly inclusive recruitment can require:
Key Deadlines
- Application window: Closes 11:30 PM, Friday 16 July 2026
- Interview week: 27 June 2026
Applicants are reminded:
- Suffolk County Council is dedicated to safeguarding children, young people, and vulnerable adults; therefore, excellent conduct verification may be required.
- Roles require DBS checks or vedding for many areas.
For further questions, please contact Emma Goodman (she/her): 📧 emma.goodman@suffolkhighways.org
Supporting Statements
Indeed, consider adding a demonstration of skills and resilience while keeping to succinct examples to match“300 words” adresse each question elegantly. We’d be delighted to hear from all those interested applicants eager to expand their sights or reskill for the Digital Support Technician pathway!
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