Apprentice Team Leader

As an Apprentice Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift making sure everything runs like clockwork.
• Making sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Contributes to and monitor operational procedures, working practices and team performance and make recommendations for business improvements.
• Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs.
• Supervise the delivery of a quality service that supports the department in achieving overall business objectives.
• Monitor the team to ensure they follow processes and procedures in line with business / brand standards at all times.
• Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people.
• Use available technology effectively in all work activities and performance.
• Plan, resource and organise the team to meet expected levels of customer demand within business constraints.
• Set realistic but challenging objectives with the team and work continuously to accomplish the best results.
• Demonstrate effective methods of communication that achieve the desired results, taking action to correct poor communication within the team.
• Actively support team members to maximise potential in their role and identify opportunities for development.
• Coordinate the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate.
• Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them. Make suggestions for future sales and marketing activities within area of responsibility.
• Use leadership styles and supervisory management skills appropriate to the business and situation.
• Ensure team members are aware of and follow policy relating to diversity.
• Ensure menus and promotional materials are up to date and presented accurately to the customer by the team in line with business / brand standards and customer needs. Brief team on menu items and ensure customers are provided with helpful information and recommendations on food and beverages.
• Prepare food and beverage service areas in good time ensuring all resources are available and ready for use; ensure team provide efficient, accurate and effective service in line with service style meeting customer needs and business / brand standards.
• Coordinate an effective bar service, ensuring licensing laws are adhered to at all times, customer issues are dealt with and potential conflict minimised.
• Maintain and monitor the cellar and beverage storage and cellar/wine dispense.
• Coordinate team and allocate tasks on a daily basis to ensure positive presentation and image of the business within allocated timescales ensuring business / brand standards are maintained.
• Monitor standards of cleanliness and identify maintenance, repairs and refurbishment requirements, communicating them to the relevant person.
• Maintain information on expected customer requirements including local services and travel options.
• Efficiently source information not readily available when needed, regularly review sources and develop effective networks.
• Maintain a secure system for the storage of customers’ luggage and other personal items.
• Coordinate the porter service and parking / valet and transport services offered by the business.
• Coordinate efficient check-in, check-out and the reservation procedures if applicable in own role.
• Motivate the team to present a professional image at all times as the first point of call for most customers.
• Coordinate customer requirements, providing accurate information and maintaining customer confidentiality at all times.
• Support event planning and coordinate events in line with customer requirements, communicating appropriately with a variety of organisations such as suppliers and exhibitors.
• Act as the main point of contact for customers during the event to ensure their requirements are met according to the event agreement.
• Maintain a record of expenses and adhere to the budget set by the customer.
• Coordinate operations to ensure equipment and display areas are stocked and presentable.
• Open, monitor and close the outlet following business procedures.
• Maintain the brand and business standard at all times, identifying possible areas for improvement.