Apprentice Transport Planner

The purpose of the Apprentice Transport Planner’s role will be to support the Transport Planning team whilst developing the knowledge, skills and behaviours required to become a competent Transport Planner.

What you'll do at work

• Assist with planning daily vehicle routes under supervision
• Learn how to allocate vehicles and drivers efficiently
• Support the monitoring of vehicle movements throughout the day
• Communicate with drivers regarding delivery schedules and route changes
• Help monitor driver hours and compliance
• Assist with customer enquiries via telephone and email
• Update transport management systems accurately
• Learn how to identify opportunities for backloads
• Assist with producing transport reports and operational statistics
• Primary responsibility for data input into our TMS
• Support the management of the transport inbox and responding to emails
• Receive inbound phone calls from customers, suppliers or the general public and direct the enquiries to the relevant person or department
• Work with the warehouse and transport teams to ensure customer requirements are met
• Develop an understanding of customer service standards
• Complete apprenticeship coursework and attend training as required
• Demonstrate a willingness to learn and continuously improve

Where you'll work

Newby Road Industrial Estate, Newby Road
Hazel Grove
Stockport
SK7 5DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NATIONAL LOGISTICS ACADEMY LTD

Training course

Traffic operator (level 2)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
• Comply with health and safety when working.
• Follow company policy, processes and standard operating procedures.
• Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
• Plan multiple drop routes and jobs.
• Inputting customer jobs for collection and delivery.
• Track job progress.
• Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
• Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
• Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
• Optimises routes, vehicle type and loading.
• Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
• Arrange the maintenance and inspection of the vehicle.
• Use technology, and systems. General data protection regulation (GDPR). Cyber security.
• Use the traffic management system or other relevant systems, to add, and update customer job requirements.
• Conduct a briefing or debriefing session with colleagues.
• Communicate in writing with others for example, internal and external customers, colleagues, and managers.
• Communicate with others verbally for example, internal and external customers, colleagues, and managers.
• Manage customer queries and complaints.
• Apply the company’s service standards for internal and external customer services.
• Escalate issues, for example, driver infringements and non-operational procedures.
• Apply team working and wellbeing principles.
• Apply equity, diversity, and inclusion principles in the workplace.
• Carry out and record learning and development activities.