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Apprentice Travel Consultant
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Travel Consultant (Level 3) Apprenticeship
If you are passionate about customer service, then this could be an exciting opportunity for you. The role includes working in a fast-paced customer-facing role, meeting and greeting customers, answering telephone calls, and taking and assisting with customer questions and queries.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Meeting and greeting customers
- Answering telephone calls
- Taking and assisting customer questions and queries
- Selling products and services to meet customer needs
- Administrative duties
- Marketing in-store and on social media
- Assisting with customer events
- Team meetings and on-the-job training
What is it like to work for us?
- Our people are always at the heart of everything we do
- We offer travel consultant training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important
- Plus, there are opportunities to travel abroad on educational trips.
- All elements involved in being a travel consultant will be covered.
- The successful apprentice will gradually take on more tasks and responsibilities as they progress and develop in their role.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
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Level 3 Travel Consultant Apprenticeship Standard
- A fully embedded induction programme delivered by the employer and training provider
- Allocation of a training provider coach/tutor who will visit you in the workplace on a regular basis
- Off-the-job education, training and online learning is provided by the provider at one of our training centres or at the employer’s premises
- On-the-job training delivered by the employer
- Quarterly formal progress review meetings with the provider's coach/tutor and employer.
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The Apprenticeship Structure
- The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer, and industry
- It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and, where necessary, any additional support to the apprentice
- Specific technical knowledge and skills training is provided by the employer
- During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment
- The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge, and behaviours to be able to complete their end-point assessment
An apprenticeship includes regular training with a college or other training organisation. At least 6 hours of your working hours per week will be spent training or studying.
GCSE in:
- English (grade 4 Or Above)
- Maths (grade 4 Or Above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Johnathan Cresswell Travel LTD have a franchise agreement with Hays Travel, the UK's largest travel agency. We work providing excellent customer service along with products and services that exceed our customers’ needs. We take pride in delivering first class support and training, to enable them to reach their full potential.
https://www.haystravel.co.uk/branches/driffield/
Your earnings can increase over time with an apprenticeship. Find out about potential future pay [here](opens in new tab).
Our Apprentices progress in their careers and many of our management team started as Travel Apprentices.
The contact for this apprenticeship is:
Hays Travel
Andrea
The reference code for this apprenticeship is VAC2000043686.
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