The Open University
Apprenticeship Administrator
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Are you highly organised, detail-oriented, and passionate about supporting the delivery of apprenticeships through excellent data management and administration?
Join The Open University as an Apprenticeship Administrator and play a key role in ensuring the successful administration, compliance, and funding support of our growing apprenticeship programmes.
About the Role
As an Apprenticeship Administrator, you will work within the Compliance, Data & Funding Team; a team who are continuously improving the current administration systems and proactively supporting the Apprenticeship Services Team in the development of our growing apprenticeship programme.
Reporting to the Apprenticeship Data & Funding Manager, this post will have particular focus providing accurate data management, including inputting, validation of data, administrative duties, supporting the wider Compliance, Data & Funding Team all whilst gaining an understanding of the Department of Work and Pensions funding rules and apprenticeships. The successful candidate will hold high ethical and professional standards and be a highly energetic, confident individual with excellent communication skills and a ‘can do’ attitude to meet the daily challenges of this busy and demanding role. This role is for a fixed term of 12 months.
Key Responsibilities
- Responsible for the accurate initial and ongoing data inputting and data integrity of information entered into the University’s Learner Management System.
- Complete appropriate eligibility and suitability checks for applicants applying for the University’s apprenticeship programme.
- Facilitate the identification or creation of Unique Learner Numbers/Employer Reference Numbers to meet the data requirements of external stakeholders.
- Responsible for monitoring and analysing meaningful data extracted from the University’s Learner management system.
- Deputise for the funding co-ordinator to ensure the timely and effective drawdown of funds from external governing bodies.
- Support the Compliance, Data & Funding Team with the inputting requirements and interrogation of data held in the University’s recruitment system.
- Support the Compliance, Data & Funding Team to monitor incoming communication, responding to internal and external queries received from applicants both internal and external stakeholders.
- Provide team support for operational and administrative procedures related to the delivery of Apprenticeships.
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About You
Essential:
- A high standard of written English grammar and mathematics commensurate with the role.
- Proven experience of working in a busy office environment.
- Strong communication and interpersonal skills both written and verbal including active listening skills and the ability to respond to identified needs using varied questioning techniques and with a variety of internal and external stakeholders.
- Self-motivated with the ability to manage, plan and prioritise your own workload as well as supporting others.
- Proven knowledge of a range of IT applications including Microsoft Office, Learner Management Systems or equivalent management information system.
- An ability to deal with and follow complex information and procedures, using initiative and judgement in problem-solving with a keen attention to accuracy and detail in processing data.
- Excellent prioritising, organisational and time management skills.
- An understanding of higher and degree apprenticeships.
- An understanding of the apprenticeship levy and its implications.
- Experience of working with apprenticeship programmes, providers and employers.
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Desirable:
- Level 3 NVQ/Diploma in Business Administration or equivalent.
Support with your application
If you have any questions, or need support or adjustments relating to your application, the recruitment process, or the role, please contact us on 01908 541111 or email careers@open.ac.uk quoting the advert reference number.
Why Join Us?
At The Open University, we're committed to widening participation in education and supporting learners at every stage of their journey. This is an opportunity to join a collaborative team that plays a vital role in ensuring the success and compliance of our apprenticeship provision while contributing to continuous improvement across our services.
Our benefits include:
- 33 days annual leave, on top of bank holidays and a three-day Christmas closure period.
- Access to a leading pension scheme for UK higher education with generous employer contributions.
- Staff Fee Waivers for OU study, meaning you could earn a degree for free.
- Hybrid working, with limited requirement to attend the office in-person, with agile working and family friendly policies.
- Discounts, wellbeing support, and development opportunities.
Ready to make an impact?
Apply now and help support the delivery of high-quality apprenticeship programmes that make a real difference to learners, employers, and communities across the UK.
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