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Apprenticeship Aftersales Advisor
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Job Opportunity in Customer Service at Stoneacre
This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training academy with lead occupational tutors to teach you the knowledge and skills to succeed.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
Training Course
- Customer service practitioner (level 2)
Hours
- Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.00pm.
- 40 hours a week
Start Date
- Tuesday 1 September 2026
Duration
- 1 year
Positions Available
- 1
Responsibilities
- Advise customers about necessary Service / Parts for routine maintenance / repairs
- Answer telephone queries and respond to customers’ needs
- Collect data from customers to facilitate and qualify the customer service or repair requirements
- Prepare repair order documents including pricing up parts required
- Deal with queries and complaints in a professional manner
- Demonstrate consistent good customer service
Location
- 65 Armstrong Way, Willenhall, Wolverhampton, WV13 2QU
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
- DECIDEBLOOM LIMITED
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable Qualifications
- GCSE in:
- English
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
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About Stoneacre Motor Group
Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.
http://www.stoneacre.co.uk (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Philosophy
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life.
Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team.
Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme.
Contact Information
The contact for this apprenticeship is:
Stoneacre Motor Group
Rachel Harrison
recruitment@stoneacreacademy.co.uk
01405744201
The reference code for this apprenticeship is VAC2000022190.
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