QA Ltd
Apprenticeship Onboarding Officer
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Apprenticeship Onboarding Officer
Apprenticeship Onboarding Officer
Location: Home Based with required travel to QA centres
Your Role:
As an Onboarding Officer, you will be responsible for onboarding apprentices onto their chosen Apprenticeship.
Your primary focus is to successfully enrol our learners onto their apprenticeship programme in line with operational KPIs and SLAs, whilst maintaining a high level of accuracy, quality, and attention to detail.
Key Responsibilities:
- Manage a caseload of learners and guide each through the onboarding process from application to start date.
- Conduct enrolment calls with eligible learners and their employers.
- Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly setting expectations of what is required while on programme.
- Complete and submit all required documentation or information in line with regulations and governance in a timely and accurate manner.
- Ensure high ‘first time right rate’ accuracy for submitting learner data to minimise compliance issues.
- Deliver a first-class onboarding experience to learners, line managers, and all internal stakeholders.
- Escalate risks to the Operations Team leader for appropriate mitigation.
- Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.
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Your Experience and Skills:
- Ability to work to defined deadlines with high-levels of accuracy.
- Experience in an office environment or customer service role, dealing with internal and external stakeholders.
- Familiarity with Apprenticeships or Education (desired).
- Ability to work under pressure, maintaining professionalism, attention to detail, and accuracy.
Wellbeing & Benefits
Your wellbeing matters to us. Here’s what we offer:
- 27 days annual leave (4 days used for festive closure) plus Bank Holidays.
- Holiday Buying scheme.
- Medicash plan, Wellhub, and Cycle to Work scheme.
- Private Medical Insurance at corporate rates.
- Employee Assistance Programme (EAP).
- Employee Discounts Benefit Hub.
- 3 development days and 2 charity days per year.
- Pension scheme.
- Early Friday finish at 4pm.
Personal Growth
At QA, learning and opportunity are central to our culture—and yours too!
- 3 training days per year to develop skills on our QA authored courses in the latest tech.
- Access to world-class digital learning content on tech and business topics.
- Supports Degree or Masters programmes to further enhance your skillset.
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Our People
We are an equal opportunity employer committed to a welcoming and inclusive environment. We prioritise diversity, showcasing different backgrounds, perspectives, and talents.
- As a Disability Confident Employer, we guarantee applications from candidates with disabilities meeting criteria will progress.
- Reasonable adjustments are available if requested.
A Little About QA
At QA, we equip organisations to learn, master, and apply new skills—transforming and preparing them for the future.
Mission: We teach critical AI, technology, digital, and human skills through tailored learning programmes, fostering collaborative environments and scaling learners’ growth.
Best known for our expertise in Apprenticeships, Instructor-led training, Self-paced Learning, and Blended Learning, we partner with 96% of the FTSE and most of the Fortune 500. Across the past three years, we’ve served over 4,000 customers and 1+ million learners.
Learn more here.
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