Amazon
Apprenticeships Program Manager, UK Operations Apprenticeships Team
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Are you passionate about shaping the future of apprenticeship programs at scale?
We are seeking a Program Manager to lead apprenticeship initiatives across multiple and dynamic portfolios, transforming how we develop talent and build careers. In this role, you will drive the complete apprenticeship lifecycle—from onboarding through end point assessment to conversion—impacting hundreds of apprentices while partnering with external training providers, apprentices, line managers, and internal stakeholders.
This is an opportunity to combine your program management expertise with apprenticeship knowledge to create meaningful impact. You will navigate UK apprenticeship funding rules, align stakeholders across the business, and ensure apprentices have the resources and support they need to succeed. Your work will bridge external vendor relationships with internal business needs, ensuring apprenticeship curricula align with operational requirements while maintaining compliance and driving outcomes.
Key job responsibilities
- Manage and prioritize the complete apprenticeship program lifecycle across multiple portfolios, coordinating with external training providers, apprentices, line managers, and internal stakeholders to drive successful outcomes from onboarding through end point assessment and conversion
- Partner with external apprenticeship training vendors and internal teams to monitor apprentice performance, identify barriers to success, and implement solutions that support hundreds of apprentices simultaneously while ensuring compliance with UK apprenticeship funding regulations
- Define program success metrics and apply data-driven insights to optimize apprenticeship operations, maintain accurate dashboard reporting, and create action plans that improve apprentice progression and business alignment
- Collaborate with the business to ensure apprenticeship curricula meet operational requirements, working cross-functionally to balance apprentice development needs with business goals and employer provider standards
- Coordinate with recruitment teams to ensure smooth apprentice onboarding and conversion processes, proactively clearing blockers, managing timelines, and communicating program status to stakeholders at all levels
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A day in the life
You will engage with external apprenticeship training providers to review performance data and address apprentice development needs. Your day includes communicating with apprentices and their line managers to track progress, troubleshoot challenges, and celebrate milestones. You will onboard new apprentices, ensuring they have the tools and guidance for success. Collaborating with business teams, you will align apprenticeship curricula with operational needs while maintaining dashboard accuracy. You will also partner with internal recruitment teams to ensure apprentice hiring and conversion processes run smoothly and meet business requirements.
About the team
We are dedicated to delivering exceptional apprenticeship programs for operations. We work closely with external vendors to facilitate training delivery while also operating as a UK Department for Education registered Employer Provider, delivering apprenticeship training directly. This dual approach allows us to maintain high standards and flexibility in how we develop talent.
We are committed to building an inclusive environment where apprentices thrive and progress into long-term careers. Our team values collaboration, innovation in talent development, and operational excellence as we scale apprenticeship programs to meet the evolving needs of the business and create pathways for career growth.
Basic Qualifications:
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
- Bachelor's degree
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Preferred Qualifications:
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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