Chelsea and Westminster Hospital NHS Foundation Trust
Arabic Advocate
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Job Description
Reporting to the Head of International Services and Overseas, the post holder will be responsible for providing interpreting and advocacy support to the patients and families, consultants, medical staff, and other multidisciplinary professionals that have input in the care and management of Arabic-speaking private patients.
The post holder will act as a point of contact, ensuring effective coordination of the patient journey in all aspects of their treatment. He/She will be required to work closely with the various embassies and third parties who may sponsor patient treatment, coordinating all administrative and financial requirements relating to these patients. Additionally, the post holder will provide first-line pastoral care and orientation to the patients and their families, ensuring they are appropriately supported for the duration of their treatment at C&W.
Responsibilities
- Work closely with the following staff groups:
- Trust consultants
- Medical staff
- Multidisciplinary professionals
- Finance billing team
- Private healthcare administrative staff
- Embassy doctors
- Embassy finance team
- Third-party customer service teams, for example hotel and airlines companies
- Provide a full Arabic interpreting service, both oral and written, and cultural support to private patients and their families.
- Orientate the patient to the hospital.
- Be the first point of contact of all International patients and their families.
- Liaise closely with private medical secretaries.
- Deal with stressful situations that may arise when dealing with patients who are anxious or distressed.
- Provide support and guidance for bereaved families when a patient dies.
- Establish excellent working relationships with the various Middle Eastern Embassies and third-party sponsors.
- Work with the private patient billing staff to obtain Letters of Guarantee.
- Work with the private patient team to ensure that all self-funding international patient accounts are always kept in credit.
- Liaise with medical and private patient secretarial staff to obtain medical reports.
- Ensure that all Letters of Guarantee have been recorded on the appropriate system and communicated to the relevant teams.
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About Us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services including maternity, A&E, and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care, and responsiveness, and Outstanding in leadership and resource use.
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We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste, and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans, and underrepresented communities, valuing the perspectives they bring.
Application Information
If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.
For further details / informal visits contact:
- Name: Sura Othman
- Job title: Head of International Services and Overseas
- Email address: sura.othman1@nhs.net
- Telephone number: 07468752559
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